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Aivo

Aivo specializes in providing conversational artificial intelligence (AI) solutions designed to streamline and improve customer service and sales across various...

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Aivo specializes in providing conversational artificial intelligence (AI) solutions designed to streamline and improve customer service and sales across various...

Watch Demo Get Pricing
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Product Overview

Aivo specializes in providing conversational artificial intelligence (AI) solutions designed to streamline and improve customer service and sales across various digital platforms. Although the system boasts robust omnichannel capabilities, certain companies might encounter challenges during its initial setup. With Aivo's AgentBot and Engage tools, users can enjoy personalized customer interactions around the clock.

Product Details

What Is Aivo?

Aivo represents a cutting-edge conversational platform powered by artificial intelligence, designed to enhance customer service and optimize sales interactions specifically for large enterprises. By leveraging sophisticated conversational AI and Natural Language Understanding, it delivers tailored, immediate assistance across various platforms, such as web chat, mobile applications, social media, and messaging services like WhatsApp. The main objective of Aivo is to elevate the overall customer experience (CX) and facilitate self-service options for users.

Aivo Pricing

The pricing structure for Aivo is flexible and tailored to meet the specific needs and demands of users.

Request a customized quote for Aivo pricing for your organization today!

Aivo Integrations

Aivo seamlessly integrates with the following systems:

  • Genesys

  • Zendesk Chat

  • Zendesk Support

  • Zendesk Guide

  • WhatsApp

Request a complimentary demo of Aivo to discover more about its integration capabilities.

Who Is Aivo For?

Aivo is particularly well-suited for the following industries:

  • Banking/Financial Services

  • Retail/E-commerce

  • Telecommunications

  • Healthcare

  • Education

Is Aivo Right For You?

If your main objective is to automate customer service across various channels while ensuring a personalized experience, Aivo could be the perfect fit. Its robust NLU features allow the bot to manage intricate and casual conversations that might challenge simpler chatbots. The established success in facilitating human handoffs to systems like Zendesk and Genesys, including conversation history, positions it as a dependable solution for reducing customer frustration and maximizing agent efficiency.

If you're still uncertain about choosing Aivo, reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Proprietary NLU engine understands informal language and voice.
  • ✔ True Omnichannel support (web, social, voice, WhatsApp).
  • ✔ Seamless handoff to human agents with full context history.
  • ✔ No-code platform allows non-technical staff to manage content easily

Cons

  • ✘ Requires significant internal data to train the NLU engine optimally
  • ✘ Formatting issues may occur when pasting content from external sources

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Aivo software does not offer an API.

Aivo integrates with Genesys, Zendesk Chat, Zendesk Support, Zendesk Guide, and WhatsApp.

Aivo is available in English, Portuguese and Spanish.

Aivo does not offer a mobile app.

Aivo pricing is fully customized based on your business needs, and you can request a personalized Aivo cost quote at any time.

Aivo is ideal for banking and financial services, retail and e-commerce, telecommunications, healthcare, and education sectors.

Aivo provides Premium Support from its Customer Success Team.