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Akita

Akita serves as a comprehensive customer success platform, consolidating customer information into health scores, actionable playbooks, and shareable dashboards...

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Akita serves as a comprehensive customer success platform, consolidating customer information into health scores, actionable playbooks, and shareable dashboards...

Watch Demo Get Pricing
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Product Overview

Akita serves as a comprehensive customer success platform, consolidating customer information into health scores, actionable playbooks, and shareable dashboards. Although a few users mention that initial setup may require additional effort, Akita effectively automates playbooks, highlights risk indicators, and offers unlimited dashboard capabilities. In summary, it stands out as a solid option for streamlined customer success management.

Product Details

What Is Akita?

Akita is a comprehensive customer success management solution that creates a complete 360° view of customers by aggregating data from usage, CRM, support, billing, and surveys. It features customizable scoring for customer health, automated workflows and playbooks, as well as shareable dashboards tailored for customer success managers and leadership. Geared towards B2B SaaS and customer success teams, Akita aids in spotting accounts that may be at risk, prioritizing tasks, and standardizing reviews based on data-driven signals and alerts.

Akita Pricing

The provider presents several tiered pricing plans to meet varying team requirements:

  • Small Teams: $49/month (includes 2 Full Access Users) + Additional Full Access User – $29/month

  • Growing Teams: $99/month (includes 4 Full Access Users) + Additional Full Access User – $29/month

  • Enterprise Teams: $499/month

A 14-day free trial is also available. Request a tailored pricing quote for Akita to suit your business needs today.

Please note that pricing may vary.

Akita Integrations

This software seamlessly integrates with various systems and platforms, including:

  • HubSpot CRM

  • Salesforce

  • Intercom

  • Zendesk

  • Slack

  • SurveyMonkey

  • Google Workspace

Schedule a complimentary demo of Akita to discover more about its integration capabilities.

Who Is Akita For?

Akita is well-suited for a diverse array of industries, such as:

  • B2B SaaS

  • Technology services

  • Professional services

  • Startups and scale-ups

Is Akita Right For You?

If your team faces challenges in maintaining a consistent and reliable view of accounts across CRM, support, and billing systems, Akita consolidates this information while applying customizable health scoring and playbooks to prioritize tasks and highlight churn or expansion signals. The platform includes automated triggers and shared dashboards to standardize customer evaluations while minimizing manual efforts. Additionally, it adheres to GDPR regulations for data handling, utilizes encrypted data transmission, and allows users to manage the access or deletion of their personal information.

If you're still uncertain whether Akita is the right solution for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Provide fully customizable customer health scoring tools
  • ✔ Enable automated playbooks and task routing
  • ✔ Deliver a unified 360-degree customer data view

Cons

  • ✘ Requires detailed setup and configuration effort
  • ✘ The Gmail integration can be improved

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The platform provides support via live chat and resource center.

The software supports the English and Swedish languages.

Yes. Akita provides a REST API.

No. Akita does not offer a mobile app.

Akita price is based on team size: Small Teams at $49/month (includes 2 Full Access Users + $29/month per additional Full Access User), Growing Teams at $99/month (includes 4 Full Access Users + $29/month per additional Full Access User), and Enterprise Teams at $499/month. Contact us to request a personalized Akita cost quote based on your institution's requirements.

Typical users include B2B SaaS firms, technology and professional services companies, and startups running customer success teams.

Akita integrates with HubSpot, Salesforce, Intercom, Zendesk, Slack, SurveyMonkey, and Google Workspace.