Akita

star star star star star 0.0 (0 reviews) | Customer Service Software · .NET Development

Transform your customer success strategy with Akita, unifying data into actionable insights, automated playbooks, and shareable dashboards.

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Product Overview

Akita serves as a comprehensive customer success platform, consolidating customer information into health scores, actionable playbooks, and shareable dashboards. Although a few users mention that initial setup may require additional effort, Akita effectively automates playbooks, highlights risk indicators, and offers unlimited dashboard capabilities. In summary, it stands out as a solid option for streamlined customer success management.

Product Details

What Is Akita?

Akita is a comprehensive customer success management solution that creates a complete 360° view of customers by aggregating data from usage, CRM, support, billing, and surveys. It features customizable scoring for customer health, automated workflows and playbooks, as well as shareable dashboards tailored for customer success managers and leadership. Geared towards B2B SaaS and customer success teams, Akita aids in spotting accounts that may be at risk, prioritizing tasks, and standardizing reviews based on data-driven signals and alerts.

Akita Pricing

The provider presents several tiered pricing plans to meet varying team requirements:

Small Teams: $49/month (includes 2 Full Access Users) + Additional Full Access User – $29/month
Growing Teams: $99/month (includes 4 Full Access Users) + Additional Full Access User – $29/month
Enterprise Teams: $499/month

A 14-day free trial is also available. Request a tailored pricing quote for Akita to suit your business needs today.

Please note that pricing may vary.

Akita Integrations

This software seamlessly integrates with various systems and platforms, including:

HubSpot CRM
Salesforce
Intercom
Zendesk
Slack
SurveyMonkey
Google Workspace

Schedule a complimentary demo of Akita to discover more about its integration capabilities.

Who Is Akita For?

Akita is well-suited for a diverse array of industries, such as:

B2B SaaS
Technology services
Professional services
Startups and scale-ups

Is Akita Right For You?

If your team faces challenges in maintaining a consistent and reliable view of accounts across CRM, support, and billing systems, Akita consolidates this information while applying customizable health scoring and playbooks to prioritize tasks and highlight churn or expansion signals. The platform includes automated triggers and shared dashboards to standardize customer evaluations while minimizing manual efforts. Additionally, it adheres to GDPR regulations for data handling, utilizes encrypted data transmission, and allows users to manage the access or deletion of their personal information.

If you're still uncertain whether Akita is the right solution for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkProvide fully customizable customer health scoring tools

checkEnable automated playbooks and task routing

checkDeliver a unified 360-degree customer data view

Cons

closeRequires detailed setup and configuration effort

closeThe Gmail integration can be improved

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Frequently Asked Questions

The platform provides support via live chat and resource center.

The software supports the English and Swedish languages.

Yes. Akita provides a REST API.

No. Akita does not offer a mobile app.

Akita price is based on team size: Small Teams at $49/month (includes 2 Full Access Users + $29/month per additional Full Access User), Growing Teams at $99/month (includes 4 Full Access Users + $29/month per additional Full Access User), and Enterprise Teams at $499/month. Contact us to request a personalized Akita cost quote based on your institution's requirements.

Typical users include B2B SaaS firms, technology and professional services companies, and startups running customer success teams.

Akita integrates with HubSpot, Salesforce, Intercom, Zendesk, Slack, SurveyMonkey, and Google Workspace.

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