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Alhena

Alhena revolutionizes customer service by utilizing AI-powered automation, voice AI capabilities, and tools for omnichannel engagement, all designed to boost sa...

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Alhena revolutionizes customer service by utilizing AI-powered automation, voice AI capabilities, and tools for omnichannel engagement, all designed to boost sa...

Watch Demo Get Pricing
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Product Overview

Alhena revolutionizes customer service by utilizing AI-powered automation, voice AI capabilities, and tools for omnichannel engagement, all designed to boost satisfaction at every interaction. Although it may not offer extensive customization for specific workflows, its AI concierge significantly enhances response times. This solution is particularly beneficial for e-commerce businesses looking to provide quick, scalable, and uniform customer experiences.

Product Details

What Is Alhena?

Alhena is an innovative customer service platform that harnesses the power of artificial intelligence to enhance and automate support operations. With its AI calling and voice capabilities, it effectively manages conversations while AI agents provide immediate responses across various channels. By automating ticket management and customer interactions, it significantly lessens the manual workload. Businesses can take advantage of these features to boost response times, ensure uniform service quality, and efficiently expand their support operations as their customer base increases.

How Much Does Alhena Cost?

The starting price for Alhena is $239 per month. This entry-level plan, referred to as Essentials, offers 200 conversations per month, comprehensive AI visibility monitoring across prominent platforms, and real-time tracking of customer interactions.

The available pricing tiers for the software are:

  • Growth: $599/month

  • Scale: $1,199/month

  • Enterprise: Custom Pricing

Besides the basic subscription fees, organizations should also consider the following additional costs:

  • Implementation: Approximately $1,000–$7,500 for small to medium-sized businesses; $7,500–$25,000 for enterprise-level deployments that include multi-channel AI setup.

  • Data Migration and Knowledge Base Setup: Around $2,000–$12,000, varying based on content volume and organization needs.

  • Staff Training: Costs range from $1,000–$6,000 depending on team size and depth of onboarding.

  • API and Third-Party Integrations: Generally between $2,500–$20,000 based on the complexity of integrating CRM systems, helpdesk solutions, and analytics.

Request a tailored pricing quote for Alhena that suits your business needs.

Please note that pricing may vary.

Alhena Integrations

This software allows integration with several platforms including:

  • Zendesk

  • Intercom

  • Discord software

  • Slack software

  • Gladly software

Schedule a complimentary Alhena demo to discover more about its integration capabilities.

Who Is Alhena For?

Alhena is well-suited for a variety of industries and businesses such as:

  • E-commerce

  • Travel and hospitality

  • Beauty and skincare

  • Fashion and apparel

  • Sports and fitness

Is Alhena Right For You?

If you are finding it challenging to manage a growing number of customer inquiries while ensuring prompt responses, you may be facing issues with delayed replies and inconsistent service that can harm customer satisfaction and loyalty. Alhena provides a solution with its AI-powered automation that optimizes support workflows and improves customer engagement. Endorsed by brands such as Victoria Beckham, this platform is ISO 27001-certified, ensuring secure and scalable operations. If your company requires effective customer service driven by AI technology, Alhena could be an excellent choice for you.

If you're still uncertain about whether Alhena is the right fit for your needs, feel free to reach out to our support team at info@softwareseekers.com for more assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ AI-powered customer support automation tools
  • ✔ Omnichannel engagement across multiple platforms
  • ✔ Advanced analytics for service performance tracking

Cons

  • ✘ The dashboard is outdated
  • ✘ Advanced analytics capabilities are limited

Price

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

It offers support via FAQs, live chat, and a learning center.

The vendor has not shared information regarding a mobile app.

Typical users include e-commerce businesses, hospitality providers, gaming platforms, and service-based companies.

Alhena is primarily available in English.

Alhena offers tiered pricing plans, including Essentials ($239/month), Growth ($599/month), Scale ($1,199/month), and Enterprise. Request a personalized Alhena price quote for your business.

It integrates with tools like Zendesk, Intercom, Discord, Slack, and Gladly.

Yes, Alhena supports REST API.