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Allegra

Allegra offers an all-encompassing service desk system that combines effective ticket management with strong project planning features. Although newcomers might...

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Allegra offers an all-encompassing service desk system that combines effective ticket management with strong project planning features. Although newcomers might...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Allegra offers an all-encompassing service desk system that combines effective ticket management with strong project planning features. Although newcomers might find the interface a bit intricate, its extensive functionality enables detailed management of workflows. Still, the built-in knowledge base and resource management tools help teams maintain organization and enhance productivity.

Product Details

What Is Allegra?

Allegra is an adaptable Work Management platform that combines customer service with project execution. This tool allows businesses to consolidate support requests from various channels, ensuring that no customer issue goes unnoticed. It features automated task assignments and a comprehensive knowledge base, which helps to significantly lower response times. Perfect for medium to large enterprises, Allegra effectively tackles the challenges of fragmented workflows by integrating service desk functionalities with project management seamlessly.

Allegra Pricing

The cost for Allegra's cloud-deployment packages begins at €12.00 per user per month for the Allegra Task module, along with two additional options:

  • Allegra Project: €20.00 per user per month

  • Allegra Service: €29.00 per agent per month

In addition to a 30-day free trial, you can also request a tailored pricing quote for Allegra suited to your business needs.

Note: Pricing is subject to change.

Allegra Integrations

This software offers integration capabilities with several platforms, including:

  • Slack software

  • Microsoft Teams

  • Dynamics 365

  • Outlook

  • SonarQube

You can view a free demo of Allegra to dive deeper into its integration options.

Who Is Allegra For?

Allegra is well-suited for various industries, such as:

  • Financial services

  • Software and technology

  • Defense

  • Education

  • Healthcare

Is Allegra Right For You?

Allegra is an outstanding option for organizations looking to bridge the divide between customer support and project management. Its ability to accommodate agile, traditional, and hybrid methodologies ensures it meets your unique workflow requirements. Moreover, with GDPR-compliant hosting and extensive customization capabilities, Allegra offers a secure and scalable environment. This is why it is a preferred choice for many prominent companies like DUNGS Combustion Controls, Helios Ventilatoren, and Stiftung Maria Ebene.

If you still have questions about Allegra, feel free to reach out to our support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Supports hierarchical structuring of workspaces and tasks
  • ✔ Automate responses, escalations, and approvals without coding
  • ✔ Includes agile boards, backlogs, epics, and sprint management

Cons

  • ✘ Reporting tools lack high-level analytics capabilities
  • ✘ Customization options for workflows are somewhat limited

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Allegra offers an API.

Allegra is primarily available in English and German interfaces. Moreover, it comes with multilingual capabilities for support and services modules.

Allegra software integrates with various third-party platforms, such as Slack, Microsoft Teams, Dynamics 365, Outlook, and SonarQube.

Yes, Allegra offers a mobile app for both Android and iOS devices.

The Allegra price ranges across the following options for its cloud-based deployment: Allegra Task (€12,00/user/month), Allegra Project (€20,00/user/month), and Allegra Service (€29,00/agent/month). Request a personalized Allegra pricing quote for your business.

The typical users of Allegra features are from different industries, including financial services, software and technology, defense, education, and healthcare.

Allegra provides support through email, phone, and a documentation library, which includes manuals and tutorials.