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Alterian

Alterian provides a robust solution for managing customer experiences in real-time, allowing brands to map out and coordinate their customer journeys seamlessly...

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Alterian provides a robust solution for managing customer experiences in real-time, allowing brands to map out and coordinate their customer journeys seamlessly...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Alterian provides a robust solution for managing customer experiences in real-time, allowing brands to map out and coordinate their customer journeys seamlessly. While smaller teams may encounter challenges due to the intricate nature of the analytics tools, the platform excels at consolidating data from various channels. In essence, Alterian equips organizations with the tools they need to enhance customer satisfaction and foster loyalty.

Product Details

What Is Alterian?

Alterian serves as a real-time Customer Experience (CX) platform designed to help businesses visualize and respond to customer journeys effectively. With its Journey Insight feature, the software analyzes behaviors across various channels, while Journey Action enables the orchestration of tailored responses. This functionality assists organizations in swiftly addressing service challenges by pinpointing friction points, such as abandoned carts or dropped calls. By leveraging data-driven insights, Alterian empowers companies to enhance engagement and optimize customer lifetime value.

Alterian Pricing

The pricing for Alterian varies based on the following plans:

  • Free Plan: $0 (available indefinitely)

  • Professional Plan: $249/user/month

  • Premium Plan: $2,500/user/month

  • Enterprise Plan: Custom pricing available

For a custom pricing quote tailored to your business needs, please request one.

Please note that prices may change.

Alterian Integrations

The vendor has not provided any third-party integrations for the Alterian software at this time. You can watch a complimentary demo of Alterian to dive deeper into its capabilities.

Who Is Alterian For?

This platform is particularly suited for organizations that seek to comprehend, enhance, and act upon real-time customer journeys.

Is Alterian Right For You?

Alterian stands out as an optimal choice for large enterprises aiming to refine intricate customer service journeys. Acknowledged as a leader by Forrester Wave for “Customer Journey Orchestration Platforms for Q2 2024,” this software boasts ISO 27001-certified security along with reliable scalability suitable for managing substantial data volumes. Its ability to analyze billions of interactions positions it as a formidable tool for extensive operations. Whether your goal is to diminish churn or boost conversions, Alterian delivers the actionable insights necessary for achieving success.

If you still have questions about Alterian, feel free to reach out to our support team at info@softwareseekers.com for more assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Real-time customer journey orchestration across digital, offline, and direct channels
  • ✔ Multi-channel data collection for holistic tracking of customer interactions
  • ✔ Customer segmentation and analytics to identify key behaviors and patterns

Cons

  • ✘ Limited visualization options for complex journeys
  • ✘ No built-in advanced reporting customization

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The official website of Alterian does not specify its API availability.

No, Alterian does not offer a standalone mobile app.

Alterian is primarily available in English.

The typical users of Alterian features are organizations that want to understand, optimize, and act on real-time customer journeys.

Alterian provides support via email, live agents, customer success managers, expert consulting, and general resources, such as articles and insights.

The Alterian price ranges across the following options: Free Plan (free forever), Professional Plan ($249/user/month), Premium Plan ($2,500/user/month), and a custom-based Enterprise Plan. Request a personalized Alterian pricing quote for your business.

The vendor has not listed any available third-party integrations for Alterian software.