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Atera

Atera offers a comprehensive solution for IT management, integrating remote monitoring, helpdesk functionality, and automation to enhance operational efficiency...

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Atera offers a comprehensive solution for IT management, integrating remote monitoring, helpdesk functionality, and automation to enhance operational efficiency...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Atera offers a comprehensive solution for IT management, integrating remote monitoring, helpdesk functionality, and automation to enhance operational efficiency. Although there may be times when performance slows down during high demand, the user-friendly interface and robust scripting features deliver significant benefits. Ultimately, Atera's cohesive platform makes intricate IT responsibilities easier for managed service providers as well as internal IT teams.

Product Details

What Is Atera?

Atera is a comprehensive, cloud-driven solution tailored for Managed Services Providers (MSPs) and internal IT departments, aimed at optimizing their operations. Its Remote Monitoring and Management (RMM) features allow technicians to address potential issues proactively, preventing disruptions to business activities. Furthermore, Atera’s ticketing system consolidates support requests, monitors and prioritizes problems, and guarantees prompt resolutions, enhancing overall service delivery.

Atera Pricing

The software provides four primary plans for IT teams, designed to adapt as your team expands:

  • Professional: $169/technician/month

  • Expert: $229/technician/month

  • Master: $269/technician/month

  • Enterprise: Custom pricing

A 30-day free trial is also available.

Request a tailored pricing quote for your business today.

Please note: Pricing may change.

Atera Integrations

The platform supports integration with various third-party applications and systems, including:

  • Okta

  • Azure AD

  • Google

  • WhatsApp

  • Slack software

  • Microsoft Teams

  • Salesforce

Schedule a free demo of Atera to discover more about the integration options available.

Who Is Atera For?

Atera caters to a diverse array of industries and sectors, such as:

  • Education

  • Healthcare

  • Retail

  • Manufacturing

  • Finance

  • Government

  • IT departments

  • MSPs

Is Atera Right For You?

The management of various IT tools can drain resources and expose security vulnerabilities. Atera addresses this challenge by bringing together all essential functions into a single, intuitive platform that enhances team efficiency. It boasts important security certifications such as SOC 2 Type II and HIPAA, ensuring that data is managed securely. This makes it an excellent choice for organizations that value both ease of use and regulatory compliance.

If you’re still uncertain whether Atera is the right solution for you, please reach out to our customer support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✔ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✔ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✔ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✔ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✘ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✔ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✔ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✔ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✔ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Improves the entire IT infrastructure efficiently
  • ✔ Robust ticketing ensures reliable customer support
  • ✔ Flexible automation and scripting enhance workflows

Cons

  • ✘ The product roadmap occasionally lacks clear direction
  • ✘ Report loading can be slightly delayed occasionally

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The software offers four main plans for IT departments, designed to scale with growing teams: Professional ($169/technician/month), Expert ($229/technician/month), Master ($269/technician/month), and Enterprise (custom pricing). A 30-day free trial is also available. Contact us to request a personalized Atera cost quote based on your institution's requirements.

The platform provides support via ticket submission, chat, FAQs, and a help center.

Atera is well-suited for a wide range of industries and sectors, including education, healthcare, retail, manufacturing, finance, government, IT departments, and MSPs.

Yes, Atera offers a mobile app for both Android and iOS users.

The software supports English, French, German, Italian, and Spanish.

Yes, Atera offers an API.

The platform integrates with several third-party applications and systems, including Okta, Azure AD, Google, WhatsApp, Slack, Microsoft Teams, and Salesforce.