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B2Chat

B2Chat serves as a messaging solution that consolidates conversations from WhatsApp, Facebook Messenger, Instagram, Telegram, and live chat into one unified inb...

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B2Chat serves as a messaging solution that consolidates conversations from WhatsApp, Facebook Messenger, Instagram, Telegram, and live chat into one unified inb...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

B2Chat serves as a messaging solution that consolidates conversations from WhatsApp, Facebook Messenger, Instagram, Telegram, and live chat into one unified inbox. This platform supports multi-agent capabilities and incorporates chatbots; however, it does not provide a mobile application for users who need access while on the move. Its emphasis on WhatsApp and seamless CRM integrations are notable strengths.

Product Details

What Is B2Chat Software?

B2Chat is a versatile platform that allows businesses to oversee all their customer communications from various instant messaging applications within a single interface. By integrating channels such as WhatsApp, Instagram, Telegram, and live chat, it enables multiple agents to engage with customers at the same time. The primary aim of this platform is to simplify interactions, improve customer support, and enhance sales productivity across digital messaging platforms. It is particularly tailored for small and medium-sized enterprises (SMEs) as well as agencies that need to manage large quantities of messages efficiently.

B2Chat Pricing

The starting price for B2Chat is $33 per month. This entry-level plan, referred to as No WhatsApp, is well-suited for smaller teams. The additional pricing options for the software include:

  • Basic Plan with WhatsApp – $105/month

  • Premium Plan with WhatsApp – $187/month

Request a detailed quote for B2Chat to determine the most suitable plan for your business requirements.

Please note: Pricing may vary over time.

B2Chat Integrations

This software offers integration capabilities with several systems and platforms, including:

  • Freshdesk

  • Zendesk

  • Zapier

  • HubSpot

  • Shopify

Watch the B2Chat demo to discover more about its integration features.

Who Is B2Chat For?

B2Chat caters to professionals from various sectors, such as:

  • E-commerce

  • Service providers

  • Sales teams

Is B2Chat Right For You?

This software is particularly beneficial for businesses managing a high volume of customer queries on messaging platforms like WhatsApp. It consolidates multi-agent communication through features such as chat transfers, routing, and reporting, making it an outstanding option for effective customer chat management.

If you are still unsure whether B2Chat is the right solution for you, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Centralized contact management ensures smooth, compliant communication workflows
  • ✔ Easy onboarding with continuous support throughout setup process
  • ✔ Quick adoption improved response times and customer conversion
  • ✔ Simple to use with real-time modifications and reporting

Cons

  • ✘ Missing integrations with other apps limit workflow efficiency
  • ✘ Outdated interface and slow customer support response times
  • ✘ Service expensive and WhatsApp functionality has limitations

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

B2Chat software primarily support Spanish and English languages.

Yes, B2Chat provides a Chatbot API for integrating custom or external chatbots with its console.

2Chat subscription plans depend on users, channels, and WhatsApp inclusion. Pricing starts at $33/month without WhatsApp, $105/month for the Basic WhatsApp plan, and $187/month for the Premium WhatsApp plan. Request a detailed B2Chat price quote to select the best plan for your business needs.

B2Chat provides standard support through email and live chat.

B2Chat integrates directly with key platforms like Freshdesk and Zendesk, Zapier, HubSpot, and Shopify

Typical users include small to medium-sized enterprises (SMEs), e-commerce businesses, and agencies that need to manage high volumes of customer interactions across multiple instant messaging channels with a team of agents.

Yes, B2Chat offers a mobile app that supports both Android and iOS.