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BeInContact

BeInContact integrates voice calls, emails, chats, and social media communications into a single platform, significantly improving service quality and boosting...

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BeInContact integrates voice calls, emails, chats, and social media communications into a single platform, significantly improving service quality and boosting...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

BeInContact integrates voice calls, emails, chats, and social media communications into a single platform, significantly improving service quality and boosting agent efficiency. While some feedback points out slight constraints in reporting capabilities, its adaptable structure, user-friendly design, and powerful contact management features make it an ideal solution for expanding businesses aiming to streamline customer engagement.

Product Details

What Is BeInContact?

BeInContact is a powerful cloud-based contact center solution tailored to enhance customer support for businesses of various scales. It features omnichannel communication, Automatic Call Distribution (ACD), and Interactive Voice Response (IVR), all of which contribute to quicker response times and increased agent effectiveness.

By consolidating customer interactions, this software minimizes wait times, boosts service quality, and maximizes team productivity. Its adaptable framework makes it perfect for expanding businesses looking to elevate customer satisfaction and operational efficiency.

BeInContact Pricing

The starting price for BeInContact is 38€/month/seat. The available pricing plans include:

  • Starter

  • Digital

  • Voice

  • Dialer

  • Professional

Request a customized pricing quote for BeInContact tailored to your business today!

Please note: Pricing is subject to change.

BeInContact Integrations

This software seamlessly integrates with various systems and platforms, including:

  • Salesforce CRM

  • Microsoft Dynamics CRM

  • Zendesk CRM

  • ServiceNow

  • Oracle Service Cloud

Schedule a complimentary demo of BeInContact to discover more about its integration features.

Who Is BeInContact For?

The BeInContact software caters to a diverse array of industries and sectors, such as:

  • Contact centers

  • Retail services

  • Outsourcing

  • Financial services

  • Healthcare organizations

  • IT service firms

Is BeInContact Right For You?

If you find it challenging to manage customer interactions effectively, BeInContact provides a comprehensive cloud contact center solution. It is built for omnichannel communication, high-quality call recording, and sophisticated contact management.

The platform complies with PCI DSS standards for secure credit card data handling and adheres to GDPR, HIPAA, TCPA, and SOC 2 regulations. These certifications, along with its smooth integrations and reliable cloud performance, make it an excellent option for businesses looking to improve their customer support operations.

If you're still uncertain whether BeInContact suits your needs, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✔ api access
✘ mobile crm
✘ purchasing
✔ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✔ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✔ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✔ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✘ analytics and reporting
✘ contact center software
✔ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✔ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✔ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✔ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✔ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Intuitive and user‑friendly interface
  • ✔ Flexible and powerful contact‑center tool
  • ✔ Stable platform with low maintenance needs

Cons

  • ✘ Reporting customization remains overly rigid
  • ✘ Occasional connectivity problems and freezes

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, it offers an API.

BeInContact supports English language.

The platform supports integration with multiple systems and platforms, such as Salesforce CRM, Microsoft Dynamics CRM, Zendesk CRM, ServiceNow, and more.

BeInContact is ideal for a wide range of industries and sectors, including customer support, financial services, healthcare, e-commerce, and telecommunications.

BeInContact provides comprehensive support through phone, email, and chat.

No, BeInContact doesn’t offer a mobile app.

BeInContact pricing starts at 38€/month/seat. The plans it offers include Starter, Digital, Voice, Dialer, and Professional. Contact us for a BeInContact cost estimate.