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BigCentral

BigCentral serves as a comprehensive platform for Amazon sellers, streamlining both feedback management and marketing activities. While newcomers might encounte...

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BigCentral serves as a comprehensive platform for Amazon sellers, streamlining both feedback management and marketing activities. While newcomers might encounte...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

BigCentral serves as a comprehensive platform for Amazon sellers, streamlining both feedback management and marketing activities. While newcomers might encounter a bit of a learning curve, the robust automation features and AI-powered insights make managing operations easier. This software significantly lessens the need for manual tasks and aids in enhancing seller performance and ratings.

Product Details

What Is BigCentral?

BigCentral is a comprehensive Amazon solution crafted by BQool to assist merchants in managing their reputation and boosting sales. This platform merges AI-driven feedback management, automated email campaigns, and product research functionalities into one unified dashboard. By streamlining communication with buyers and monitoring reviews, the software empowers sellers to tackle negative feedback proactively and enhance their customer service strategies. It acts as an essential link between sellers and their customers, promoting brand consistency and operational effectiveness across various global Amazon marketplaces.

BigCentral Pricing

The entry-level pricing for BigCentral begins at $10 per month with the BigCentral Basic plan. This plan includes features such as email automation, automated requests for Amazon reviews and feedback, AI-enhanced email scheduling, and keyword research tools. The software offers additional pricing tiers as follows:

  • Business – $50/month

  • Diamond – $100/month

  • Elite – $200/month

  • Pro – $300/month

  • Enterprise – $500/month

For a personalized quote on BigCentral costs, please reach out.

Please note that pricing may change.

BigCentral Integrations

This software is compatible with various systems and platforms, including Amazon Seller Central and email automation tools. You can view the BigCentral demo to delve deeper into these integrations.

Who Is BigCentral For?

The BigCentral software is perfect for professionals in diverse industries, such as:

  • E-commerce merchants

  • Amazon FBA (Fulfillment by Amazon) sellers

  • Brand owners

  • Digital marketing agencies

Is BigCentral Right For You?

If you find it challenging to maintain a high seller rating or feel overwhelmed by the manual process of requesting reviews, then BigCentral could be a worthwhile investment. The platform excels in automating the Request a Review process while delivering valuable insights into product performance. It is particularly advantageous for professional sellers who require a scalable solution for managing customer inquiries and feedback. Its capability to unify multiple marketplace tasks within a single interface makes it an appealing option for entrepreneurs focused on efficiency.

If you're still uncertain whether BigCentral is the right choice for you, please connect with our customer support team at info@softwareseekers.com for more assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
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✘ opportunity management
✘ sales enablement tools
✘ security data handling
✘ analytics and reporting
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✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ BigCentral helps efficiently manage an Amazon store operation
  • ✔ It offers tracking, accounting, review management, and analytics
  • ✔ Using this software promotes business presence across marketplaces
  • ✔ Dashboard provides advanced features for managing account activities
  • ✔ Ideal choice for Amazon sellers to streamline operations

Cons

  • ✘ Pricing of BigCentral can be expensive for small businesses
  • ✘ Customers sometimes receive unwanted review request emails unnecessarily
  • ✘ Cost effectiveness is not satisfactory for all users

Price

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The software primarily integrates with Amazon Seller Central and major email providers like Gmail to facilitate seamless customer support.

Currently, BigCentral is a web-based platform optimized for desktop use, though the dashboard can be accessed via mobile browsers.

BigCentral provides comprehensive support through email, live chat, and an extensive online knowledge base featuring tutorials and FAQs.

The pricing for BigCentral starts at $10/month with the BigCentral Basic plan. Higher-tier plans include Business ($50/month), Diamond ($100/month), Elite ($200/month), Pro ($300/month), and Enterprise ($500/month). Get a BigCentral price quote.

The typical users are professional Amazon sellers, brand managers, and e-commerce agencies looking to automate feedback and review management.

Yes, BigCentral integrates through the Amazon SP-API to securely access seller data and automate various marketplace functions.

The software supports multiple languages, including English, Chinese, German, French, Italian, and Spanish, to cater to global Amazon marketplaces.