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Birdeye

The software provided by Birdeye simplifies the management of customer experiences by collecting reviews, tracking online feedback, and enabling direct communic...

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The software provided by Birdeye simplifies the management of customer experiences by collecting reviews, tracking online feedback, and enabling direct communic...

Watch Demo Get Pricing
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Product Overview

The software provided by Birdeye simplifies the management of customer experiences by collecting reviews, tracking online feedback, and enabling direct communication with customers. While it does necessitate some initial configuration, its features greatly assist companies in improving their visibility, swiftly resolving problems, and increasing customer satisfaction.

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Product Details

What Is Birdeye?

Overview

Birdeye is a cloud-enabled platform aimed at enhancing customer experience, suitable for businesses in diverse fields. Its primary focus is on improving online reputation and fostering customer engagement. The platform offers tools for managing reviews, boosting local search rankings, and tracking customer feedback.

By facilitating communication and swiftly resolving issues, this software assists companies in forging stronger relationships with their customers. Birdeye tackles significant challenges such as low customer retention rates, inadequate online visibility, and the absence of organized customer feedback systems.

Birdeye Pricing

This software provides three distinct plans:

  • Starter: Aimed at enhancing both reputation and local search rankings.

  • Growth: Includes features designed to increase sales.

  • Dominate: Focuses on making your business prominent in the local market.

The pricing for Birdeye varies based on the type of organization and specific requirements. Users can inquire about the best plan that meets their needs.

Birdeye Integrations

Birdeye offers seamless integration with a variety of widely-used business applications, including:

  • GenBook

  • ADP

  • Quickbooks

  • Zoho Invoice

  • Salesforce

  • Zoho Books

  • HubSpot

  • Entrata

You can watch a complimentary demo of Birdeye to explore its integration capabilities further.

Who Is Birdeye For?

This software caters to businesses of every size across multiple industries and sectors, including:

  • Marketing and Advertising

  • Automotive

  • Medical Practices

  • Food and Beverages

  • Warehousing

  • Consumer Services

  • Building Materials

Is Birdeye Right For You?

The tools provided by Birdeye empower businesses to enhance customer satisfaction and distinguish themselves in competitive landscapes. It facilitates digital connections while improving reputation through an array of features. Additionally, the software is scalable and secure, adhering to stringent industry regulations. It meets HIPAA, CCPA, and PCI DSS 3.1 compliance standards.

If you're still uncertain about whether Birdeye is the right choice for you, reach out to our customer support team at info@softwareseekers.com for assistance in making an informed decision.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Strong review generation capabilities
  • ✔ Easy integration with other systems
  • ✔ Excellent customer support team
  • ✔ Insightful analytics tools

Cons

  • ✘ Delays are found in review aggregation, according to some users
  • ✘ There can be inconsistent response synchronization, according to software users

Price

Professional

Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Birdeye offers phone support, chat, email, helpdesk, FAQs, and Knowledge Base.

The typical users of Birdeye are those in the automotive, consumer services, and warehousing industries.

Birdeye price depends on your business needs. Users can get pricing for a custom plan.

Yes, Birdeye has a mobile app.

Birdeye integrates with GenBook, Quickbooks, HubSpot, Zoho Books, and more.

Birdeye supports English.

Yes, Birdeye offers an API.