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BMC Helix ITSM

BMC Helix ITSM offers an extensive collection of tools designed for service and asset management that adheres to ITIL standards. While those who are new to the...

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BMC Helix ITSM offers an extensive collection of tools designed for service and asset management that adheres to ITIL standards. While those who are new to the...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

BMC Helix ITSM offers an extensive collection of tools designed for service and asset management that adheres to ITIL standards. While those who are new to the system might encounter some challenges with navigation, the built-in knowledge management feature enhances team effectiveness significantly. As a result, BMC Helix ITSM continues to be an effective choice for improving service delivery and boosting operational productivity.

Product Details

What Is BMC Helix ITSM?

BMC Helix ITSM represents a Cognitive Service Management solution that enhances IT operations through the use of intelligence and automation. This platform enables organizations to foresee potential issues before they can disrupt business activities and automates everyday tasks to ensure quicker resolutions. With capabilities such as AI-driven incident clustering and proactive problem management, companies can substantially minimize downtime. Ultimately, BMC Helix ITSM is an excellent choice for large enterprises aiming to upgrade their service delivery and boost operational efficiency.

BMC Helix ITSM Pricing

The pricing for BMC Helix ITSM is tailored to meet the unique requirements of each organization. Therefore, it is advisable to request a customized quote for your business regarding BMC Helix ITSM.

BMC Helix ITSM Integrations

Alongside its integration within the BMC Helix ecosystem, this software also supports connectivity with various platforms, including:

  • Jira software

  • Microsoft Teams

  • Slack software

  • ServiceNow

Consider watching a complimentary demo of BMC Helix ITSM to delve deeper into its integration capabilities.

Who Is BMC Helix ITSM For?

BMC Helix ITSM is well-suited for numerous industries, such as:

  • Education

  • Finance

  • Healthcare

  • Insurance

  • Manufacturing

  • Retail

  • Telecommunications and media

Is BMC Helix ITSM Right For You?

This solution is perfect for enterprises looking to integrate service and operations management seamlessly. Its exceptional ServiceOps feature effectively utilizes AI to anticipate and address issues before they can have any negative effects. Importantly, it has achieved FedRAMP compliance along with stringent security standards like IL-4. With its flexible architecture and a proven history of decreasing incident volume, BMC Helix ITSM provides a trustworthy route toward modernizing your IT service delivery.

If you still have questions about BMC Helix ITSM, feel free to reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Comes with AI-driven insights for proactive resolution
  • ✔ Supports comprehensive ITIL-compliant workflow automation
  • ✔ Offers seamless multi-cloud service management

Cons

  • ✘ Some users note heavy system resource consumption overhead
  • ✘ Its interface navigation requires user adjustment

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, BMC Helix ITSM offers an API.

Other than its integration with the BMC Helix ecosystem, BMC Helix ITSM supports integration with multiple platforms, such as Jira, Microsoft Teams, Slack, and ServiceNow.

BMC Helix ITSM is available in English, Chinese, French, German, Spanish, Japanese, and Portuguese. Moreover, it also supports translation capabilities for its knowledge management in over 100 languages.

Yes, BMC Helix ITSM offers a mobile app for Android and iOS devices.

The BMC Helix ITSM price is customizable as per the specific needs of each business. Request a personalized BMC Helix ITSM pricing quote for your business.

The typical users of BMC Helix ITSM features come from different industries, including education, finance, healthcare, insurance, manufacturing, retail, telecommunications, and media.

BMC Helix ITSM software provides support through phone, email, support, central, documentation, a knowledge base, community, and resources, such as blogs and webinars.