logo

BoldDesk

BoldDesk assists support teams in handling customer requests through a well-structured ticketing system, automation features, and a user-friendly self-service i...

★ ★ ★ ★ ★

0.00 | 0 Reviews

Watch Demo Get Pricing

BoldDesk assists support teams in handling customer requests through a well-structured ticketing system, automation features, and a user-friendly self-service i...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

BoldDesk assists support teams in handling customer requests through a well-structured ticketing system, automation features, and a user-friendly self-service interface. Although certain advanced settings might necessitate extra configuration, its adaptable framework is ideal for small to medium-sized businesses aiming to enhance their response efficiency and optimize service processes.

Product Details

What Is BoldDesk?

BoldDesk is a customer service and help desk solution that leverages AI technology, crafted for businesses aiming to efficiently handle tickets, chats, knowledge bases, and omnichannel communication on a large scale. This platform provides AI agents, automates workflows, and includes tools that facilitate effective support operations for high volumes of inquiries. By consolidating communication, automating mundane tasks, and ensuring consistent, data-driven services, it caters to various sectors such as SaaS, retail, finance, healthcare, and startups.

BoldDesk Pricing

The pricing structure for BoldDesk is as follows:

  • Scale - $18 per agent per month

  • Momentum - $35 per agent per month

  • Enterprise - $49 per agent per month

AI Add-Ons

  • AI Agent - $10 (includes 1000 AI credits)

  • AI Copilot - $20 per agent per month (billed annually)

A complimentary trial is available. You can also request a customized pricing quote for BoldDesk based on your specific needs.

Please note that prices may vary.

BoldDesk Integrations

BoldDesk seamlessly integrates with a range of third-party applications, including:

  • Jira software

  • Slack software

  • Mailchimp software

  • Microsoft Teams

  • Zoom Meetings

  • Calendly software

  • Asana

You can view a free demo of BoldDesk to gain insights into its integration capabilities.

Who Is BoldDesk For?

This platform is ideal for businesses across diverse industries and sectors such as:

  • SaaS and technology

  • E-Commerce and retail

  • Banking and finance

  • Healthcare

Is BoldDesk Right For You?

If your organization seeks to improve customer service through an AI-enhanced solution, BoldDesk provides a system that simplifies ticket management, consolidates communication channels, and enhances overall responsiveness. It is relied upon by companies like TVS, LTIMindtree, YuppTV, and GreytHR. With compliance to SOC 2, HIPAA, and GDPR standards, along with AI-driven automation and multilingual capabilities, BoldDesk offers a secure and scalable framework for contemporary support teams.

If you’re still uncertain whether BoldDesk fits your needs, feel free to reach out to our support team at info@softwareseekers.com for assistance in making the best decision.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Highly customizable portals, widgets, workflows, and settings
  • ✔ Interactive reports and analytics for tracking performance and satisfaction
  • ✔ Useful and optimized mobile access with real-time notifications

Cons

  • ✘ Customer support response times may vary
  • ✘ Occasional need for more built-in tooltips or in-app guidance

Price

Professional

Custom

Get Free Guidance from Our Solution Experts.

Ratings

★ ★ ★ ★ ★
0.00 | 0 reviews

Ratings Distribution

Positive

0%

Neutral

0%

Negative

0%

User Reviews

No reviews yet

Be the first to share your experience with BoldDesk.

Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Pricing for BoldDesk includes the Scale plan at $18/agent/month, Momentum at $35, and Enterprise at $49, with optional AI add-ons such as AI Agent for $10 per 1,000 credits and AI Copilot at $20/agent/month (billed yearly). A free trial is also available. Request a detailed BoldDesk price breakdown for your organization today.

Yes, BoldDesk offers an API.

BoldDesk features support organizations across a wide range of industries, including SaaS and tech, e-commerce and retail, banking and finance, and healthcare.

BoldDesk integrates with a variety of third-party tools, including Jira, Slack, Mailchimp, Microsoft Teams, Zoom, Calendly, and Asana.

BoldDesk offers multilingual support across more than 30 languages, including Spanish, Portuguese, German, Italian, French, Czech, and English.

Yes, BoldDesk offers a dedicated mobile application for iOS and Android devices.

BoldDesk offers support through a support portal, documentation, blog, a learning center, videos, chat, webinars, email, phone, and an online contact form.