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Broadly

Broadly assists local service companies in generating leads, overseeing customer interactions, and enhancing online reviews with ease. Although the automation f...

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Broadly assists local service companies in generating leads, overseeing customer interactions, and enhancing online reviews with ease. Although the automation f...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Broadly assists local service companies in generating leads, overseeing customer interactions, and enhancing online reviews with ease. Although the automation for quote follow-ups is somewhat restricted, its AI chat capabilities and review management features facilitate smooth engagement for teams ranging from small to medium sizes.

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Product Details

What Is Broadly?

Broadly is a customer engagement platform hosted in the cloud, tailored for local service enterprises. It employs AI-driven web chat to address inquiries, capture leads, and facilitate bookings. Additionally, this platform assists businesses in gathering reviews, responding to customer inquiries, and managing all communications through a centralized inbox. Broadly seamlessly integrates with existing workflows and systems, empowering small to medium-sized businesses to enhance their online reputation, engage with customers, and achieve growth effectively.

Broadly Pricing

The provider offers businesses the flexibility to either acquire the complete software suite or opt for specific services based on their immediate requirements, with the option to expand later. The available pricing plans for Broadly include:

  • Standard: $399/month

  • Pro: $699/month

  • Premium: $999/month

  • Franchises and Multi Location: Custom pricing

Individual Software Tools are also offered at the following starting prices:

  • Conversations AI: Starting at $139/month

  • Reputation Management: Starting at $79/month

  • iMapping Local SEO and Listings: Starting at $59/month

  • Social Marketing: Starting at $89/month

  • Campaigns Pro: Starting at $99/month

  • AudioEye ADA Compliance: $79/month

If you are interested, request a personalized pricing quote from Broadly for your business today!

The pricing is subject to change.

Broadly Integrations

This software supports integration with various systems and platforms, including:

  • Jobber

  • QuickBooks

  • Clio software

  • Shopmonkey

  • PetExec

Book a free demo of Broadly to discover more about its integration features.

Who Is Broadly For?

The Broadly software is well-suited for numerous industries and sectors, such as:

  • Automotive services

  • Home services

  • Pet services

  • Legal services

  • Healthcare

Is Broadly Right For You?

If you are a local service provider aiming to enhance your online visibility and lead acquisition, Broadly may be an excellent choice. It addresses challenges related to missed business opportunities and insufficient review volume through scalable AI solutions. The vendor employs strong security measures, collaborates with leading companies, and provides proven expertise to help grow your business while optimizing customer engagement.

If you remain uncertain whether Broadly is the right solution for you, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Provides quick, easy access to reviews
  • ✔ Tracks technician performance and team contributions
  • ✔ Automates review requests via email and SMS

Cons

  • ✘ Leads between locations sometimes get mixed up
  • ✘ Some features may feel overwhelming for small teams

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Broadly provides support via phone, email, live chat, and contact form.

The software is available in English.

Broadly offers tiered subscriptions: Standard ($299/month), Pro ($499/month), Premium ($699/month), and Custom plans for franchises or multi-location businesses, and various single tool packages. Get in touch for a personalized Broadly cost estimate.

Yes, Broadly provides an API to enable custom integrations.

The software integrates with platforms, such as Jobber, QuickBooks, Clio, Shopmonkey, and PetExec.

Broadly features are used by small to mid-sized businesses in sectors and industries like automotive services, home services, pet services, legal services, and healthcare.

Yes, Broadly offers a mobile app for both iOS and Android devices.