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Broadly

star star star star star 0.0 (0 reviews) | Customer Service Software · Automated Appointment Reminder

Boost your local service business with Broadly's AI chat and review management tools to capture leads and enhance customer communication effortlessly.

Product Overview

Broadly assists local service companies in generating leads, overseeing customer interactions, and enhancing online reviews with ease. Although the automation for quote follow-ups is somewhat restricted, its AI chat capabilities and review management features facilitate smooth engagement for teams ranging from small to medium sizes.

Product Details
Customer Service Software Features
cancel Analytics
check_circle Live Chat
cancel Workflows
cancel API Access
cancel Mobile CRM
cancel Purchasing
cancel Cloud-Based
cancel Node Editing
cancel Self-Service
check_circle Phone support
cancel Web Filtering
cancel Call Recording
cancel Call Scripting
cancel Contact Center
cancel Issue Tracking
Pros & Cons
Pros
checkProvides quick, easy access to reviews
checkTracks technician performance and team contributions
checkAutomates review requests via email and SMS
Cons
closeLeads between locations sometimes get mixed up
closeSome features may feel overwhelming for small teams
User Reviews
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Frequently Asked Questions
Broadly provides support via phone, email, live chat, and contact form.
The software is available in English.
Broadly offers tiered subscriptions: Standard ($299/month), Pro ($499/month), Premium ($699/month), and Custom plans for franchises or multi-location businesses, and various single tool packages. Get in touch for a personalized Broadly cost estimate.
Yes, Broadly provides an API to enable custom integrations.
The software integrates with platforms, such as Jobber, QuickBooks, Clio, Shopmonkey, and PetExec.
Broadly features are used by small to mid-sized businesses in sectors and industries like automotive services, home services, pet services, legal services, and healthcare.
Yes, Broadly offers a mobile app for both iOS and Android devices.
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