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CallFinder

CallFinder enhances the quality of calls and customer engagement for contact centers by utilizing automated speech analytics, sentiment analysis, and comprehens...

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CallFinder enhances the quality of calls and customer engagement for contact centers by utilizing automated speech analytics, sentiment analysis, and comprehens...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

CallFinder enhances the quality of calls and customer engagement for contact centers by utilizing automated speech analytics, sentiment analysis, and comprehensive call visibility. Although detailed information on advanced API access is not available to the public, its managed analysis and reporting capabilities facilitate ongoing improvements in quality assurance. This solution is particularly effective for contact centers that manage a large volume of calls.

Product Details

What Is CallFinder?

CallFinder is an innovative cloud-based platform for speech analytics, aimed at transforming recorded phone conversations into valuable insights. This tool allows teams to automate the scoring of calls, analyze emotional tone, and access searchable transcriptions. By removing the need for manual sampling of calls, it empowers contact centers to enhance agent effectiveness, boost compliance, and improve customer experiences across various business sizes, from small firms to large enterprises.

CallFinder Pricing

The pricing structure for CallFinder is flexible and based on usage, with plans generally beginning at approximately $999 per month, influenced by call volume and analysis needs.

Request a tailored CallFinder pricing quote specifically for your organization today!

Note: The pricing information has been obtained from external sources and may change.

CallFinder Integrations

This platform seamlessly integrates with several third-party systems and platforms, including:

  • Genesys

  • Zoom

  • Ringba

  • Mitel

Schedule a complimentary CallFinder demonstration to discover more about its features.

Who Is CallFinder For?

CallFinder is well-suited for numerous industries and sectors, such as:

  • Healthcare

  • Insurance

  • Education

  • Crisis services

Is CallFinder Right For You?

This platform is an excellent choice for organizations that depend significantly on telephonic interactions to maintain quality, ensure compliance, and achieve customer satisfaction. Its capability to analyze recorded conversations distinguishes it from conventional quality assurance tools that typically rely on sampling methods. With features like sentiment analysis, automated scorecards, and dedicated analyst support, it is ideal for both growing enterprises and larger contact centers striving for consistent enhancement in performance.

If you still have questions about whether CallFinder is the right solution for you, feel free to contact our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
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✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
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✘ knowledge management
✘ omni channel support
✘ ticketing management
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✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
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✘ reporting and analytics
✘ sla management software
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✘ ai automation governance
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✘ customer feedback survey
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✘ customer feedback surveys
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✘ live chat crm integration
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✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
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✘ knowledge base self service
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✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
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✘ self service portal software
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✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
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✘ collaboration and communication
✘ content and document management
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✘ crm integrated support software
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✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
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✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
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✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Simple to customize for specific business needs
  • ✔ Strong filtering and search capabilities to focus on key behaviors
  • ✔ Automates review of hundreds of calls, saving significant time

Cons

  • ✘ Scoring is not 100% accurate and still requires human review
  • ✘ Minor UI issues, such as overlapping call details during playback

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

CallFinder provides phone, email, and ticket system.

No, it doesn’t offer a mobile app.

CallFinder software is primarily available in English.

Typical users who benefit from CallFinder features include businesses across industries such as healthcare, insurance, financial services, education, and crisis support.

Yes, it offers API access.

The vendor price starts from $999/month. Get in touch for a tailored CallFinder cost estimate.

CallFinder integrates with different third-party systems, such as Genesys, Zoom, Ringba, and Mitel.