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CallOne

Enhancing Business Communication with CallOne CallOne transforms the way businesses communicate by utilizing AI-powered call automation alongside smart routing...

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Enhancing Business Communication with CallOne CallOne transforms the way businesses communicate by utilizing AI-powered call automation alongside smart routing...

Watch Demo Get Pricing
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Product Overview

Enhancing Business Communication with CallOne

CallOne transforms the way businesses communicate by utilizing AI-powered call automation alongside smart routing techniques to enhance customer engagement. While regular updates might pose challenges in managing changes, the platform’s cloud scalability, combined with sophisticated call distribution methods, guarantees that teams, regardless of size, can uphold effective and dependable telephony services.

Product Details

What Is CallOne?

CallOne, now known as comdesk, serves as a comprehensive communications platform designed for both business telephony and customer service. Its architecture is versatile, catering to the needs of small teams and large corporations alike. The system incorporates smart Automatic Call Distribution to efficiently direct callers to the appropriate agents, thereby minimizing wait times. Additionally, it boasts an AI VoiceAgent that handles routine inquiries, allowing teams to concentrate on more complex issues while ensuring consistent and effective customer support in high-traffic environments.

CallOne Pricing

Organizations can select from various pricing plans for the cloud-based phone system and Teams telephony offered by CallOne. The available options include:

  • Essential: €3.90/user/month (minimum 1 user)

  • Business: €9.90/user/month (minimum 3 users)

  • Professional: €15.90/user/month (minimum 5 users, promotional rate)

  • Enterprise: Custom pricing (minimum 25 users, quote required)

A 14-day free trial is also accessible. Reach out to us for a detailed breakdown of CallOne costs tailored to your organization!

Please note: Pricing is subject to change.

CallOne Integrations

The software allows integration with a variety of systems and platforms, including:

  • Zendesk Suite

  • Zoho CRM software

  • HubSpot CRM software

  • Pipedrive

  • Personio

  • Microsoft Dynamics 365

  • Microsoft Teams

Schedule a complimentary CallOne demo to discover more about its integration features.

Who Is CallOne For?

The CallOne platform caters to businesses of varying sizes and is frequently utilized by:

  • Small businesses

  • E-commerce companies and online shops

Is CallOne Right For You?

If your organization is in search of a scalable and secure communications solution that reduces manual tasks, then CallOne may be the perfect match. With its infrastructure hosted in Germany, it addresses typical challenges such as prolonged customer wait times and agent workload by leveraging its AI VoiceAgent for task automation and intelligent ACD for optimal call routing.

This platform is suitable for businesses of all scales while ensuring GDPR compliance and ISO 27001 certification, which helps teams deliver exceptional service quality. Notable clients include Deichmann, CHECK24, and SodaStream.

If you're still unsure whether CallOne is right for your needs, feel free to contact our support team at (661) 384-7070 for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Centrally manage users for highly efficient communication
  • ✔ Plug-ins seamlessly integrate additional routing functions
  • ✔ Flexible APIs effortlessly integrate with existing systems

Cons

  • ✘ Performance slows down under heavy peak load
  • ✘ Extensive capabilities can initially overwhelm users

Price

Professional

€3.90 per user per month

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, CallOne offers mobile apps for both iOS and Android platforms.

Yes, CallOne offers an API.

The software is available in English and German.

CallOne integrates with platforms like Zendesk, Zoho, HubSpot, Pipedrive, Personio, Microsoft Dynamics 365, and Microsoft Teams.

CallOne offers four pricing plans: Essential €3.90/user/month, Business €9.90/user/month, Professional €15.90/user/month, and Enterprise with custom pricing. Get in touch for a personalized CallOne price estimate.

CallOne features are commonly used by small businesses and e-commerce companies or online shops seeking efficient and scalable telephony and customer service solutions.

CallOne provides multiple support options, including customer support, remote assistance via AnyDesk or TeamViewer, contact scheduling, status updates, and pre-configured MicroSIP setup.