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Chat Metrics

Chat Metrics empowers companies to transform website visitors into valuable leads with a live chat service that features real human agents. While the level of c...

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Chat Metrics empowers companies to transform website visitors into valuable leads with a live chat service that features real human agents. While the level of c...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Chat Metrics empowers companies to transform website visitors into valuable leads with a live chat service that features real human agents. While the level of customer support can fluctuate, its capability to offer round-the-clock assistance and effortless CRM integration positions it as a significant advantage.

Product Details

What Is Chat Metrics?

Chat Metrics is a comprehensive live chat service that effectively connects website visitors with sales teams. Unlike typical chatbots, it utilizes real human agents who are available around the clock, providing immediate responses to inquiries and qualifying leads in real-time. This solution is tailored for organizations aiming to enhance their lead generation without expanding their workforce. By managing initial interactions and data collection, it allows sales personnel to concentrate solely on closing sales.

Chat Metrics Pricing

Chat Metrics has a straightforward pricing structure with a single plan starting at $21.50 per feature per month, and a free trial is offered. Reach out today for a customized pricing quote for your organization!

Please note: Pricing may vary.

Chat Metrics Integrations

The platform can seamlessly integrate with various systems and tools, including:

  • Salesforce

  • HubSpot CRM

  • ActiveCampaign

  • Slack

  • Trello

  • Typeform

  • Mailchimp

Check out the Chat Metrics demonstration to discover more about its integration capabilities.

Who Is Chat Metrics For?

The Chat Metrics software is well-suited for a diverse array of industries, such as:

  • Real estate

  • Automotive

  • Education

  • Legal services

  • B2B services

  • Home improvement

  • Medical and health

Is Chat Metrics Right For You?

If your organization experiences significant website traffic but struggles with conversion rates, then Chat Metrics may be the ideal solution for you. Its unique "Pay Per Lead" approach associated with its managed service ensures that you only invest in concrete results rather than merely technology. This service effectively caters to businesses needing continuous human support but lacking the resources to maintain an internal 24/7 team.

If you're still uncertain whether Chat Metrics meets your requirements, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✔ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Connects with customers in real-time
  • ✔ 24/7 alerts for visitor needs
  • ✔ Useful email support and integrations

Cons

  • ✘ Reporting feature can be improved
  • ✘ Support gaps can slow down problem resolution

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The platform interface primarily supports English language.

Yes, Chat Metrics does offer an API.

No, Chat Metrics does not offer a dedicated mobile app.

Chat Metrics offers plans starting at $21.50/feature/month with a free trial available. Get a detailed Chat Metrics cost breakdown tailored to your specific requirements.

Chat Metrics integrates with Salesforce, HubSpot CRM, ActiveCampaign, Slack, Trello, Typeform, and Mailchimp.

Chat Metrics is widely used by real estate, automotive, education, legal services, B2B services, home improvement, and medical sectors.

Chat Metrics offers expert support via an online submission form, and live chat.