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Chat360

Chat360 is a comprehensive customer service solution that provides realistic ‘Voice360’ calls along with WhatsApp AI agents designed to efficiently qualify lead...

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Chat360 is a comprehensive customer service solution that provides realistic ‘Voice360’ calls along with WhatsApp AI agents designed to efficiently qualify lead...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Chat360 is a comprehensive customer service solution that provides realistic ‘Voice360’ calls along with WhatsApp AI agents designed to efficiently qualify leads and address inquiries. Although the platform may experience slower performance during high-demand situations, it ensures enterprise-level support with multilingual capabilities, omnichannel context, and adherence to compliance standards.

Product Details

What Is Chat360?

Chat360 is a cloud-driven customer service solution designed to streamline conversations across various channels including WhatsApp, voice, web, and social media. Utilizing Agentic AI agents, it efficiently qualifies leads, addresses support inquiries, and manages bookings. The platform features 'Voice360' for lifelike voice interactions and ensures that qualified leads are integrated into CRM workflows while maintaining the context of conversations and providing audit trails. Additionally, it supports multilingual dialogues, documents interactions for compliance purposes, and minimizes the need for manual intervention in routine cases, allowing agents to concentrate on more complex matters.

Chat360 Pricing

The pricing for Chat360 is tailored to meet diverse business needs. Obtain a personalized price quote based on your specific requirements and budget.

Chat360 Integrations

Chat360 seamlessly integrates with a variety of applications, including:

  • WhatsApp

  • Stripe

  • LeadSquared

  • DialogFlow

  • Shopify software

  • Zoho CRM software

Schedule a complimentary Chat360 demo to learn more about integration options.

Who Is Chat360 For?

This platform is ideal for businesses operating in the following industries:

  • Retail

  • Automotive

  • Healthcare

  • Finance

  • Education

  • Real estate

Is Chat360 Right For You?

Chat360 is an excellent choice for organizations looking to enhance their conversational sales and support across messaging and voice platforms while ensuring context retention and compliance. It optimizes lead qualification and booking processes through agentic AI, decreases manual ticket handling with automated solutions, and keeps conversation history intact for a cohesive customer experience.

If you're still uncertain whether Chat360 fits your needs, reach out to our customer support at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Enables human-like inbound and outbound voice conversations
  • ✔ Enhances lead qualification
  • ✔ Automates handling to reduce manual tickets
  • ✔ Provides enterprise context and audit trails for compliance

Cons

  • ✘ Updates may slow down implementation time
  • ✘ Extensive capabilities may initially overwhelm users

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Chat360 does offer an API.

Chat360 software integrates with a wide range of apps including WhatsApp, Stripe, LeadSquared, DialogFlow, Shopify software, and Zoho CRM software.

The vendor offers customized pricing plans according to different business needs. Get a customized Chat360 cost breakdown for your business today.

The typical users of Chat360 include sectors like retail, automotive, healthcare, finance, education, and real estate.

Chat360 software supports multiple languages including English and more.

No, Chat360 does not offer a mobile app.

Chat360 offers support through email, phone number, and form submission.