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ChatLingual

ChatLingual provides customer support in multiple languages, allowing agents to interact in more than 100 languages via instant translation and a streamlined de...

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ChatLingual provides customer support in multiple languages, allowing agents to interact in more than 100 languages via instant translation and a streamlined de...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

ChatLingual provides customer support in multiple languages, allowing agents to interact in more than 100 languages via instant translation and a streamlined desktop interface. While the onboarding process can seem a bit lengthy, the platform's precision and ability to scale globally render it a dependable option for businesses aiming to enhance their international support services.

Product Details

What Is ChatLingual?

ChatLingual is a sophisticated, cloud-based multilingual messaging AI platform tailored for global enterprises and contact centers. It enables customer service agents who primarily speak English to interact seamlessly with clients in more than 100 languages. Key features of the platform include an agent desktop, CRM applications (compatible with Genesys, Salesforce, and more), a Translation API, and support for chatbot translations.

By providing instant translations for interactions across various channels like chat, email, and social media, ChatLingual offers substantial advantages such as lowering support expenses, enhancing staffing strategies, and allowing quick expansion into new international markets.

ChatLingual Pricing

The pricing structure for ChatLingual is based on a custom quote that takes into account the specific needs of each organization, including user numbers and deployment requirements. To obtain a tailored cost estimate for your business, please request a custom ChatLingual quote.

Note: Pricing may vary over time.

ChatLingual Integrations

This software can connect with various third-party integrations, including:

  • Salesforce

  • Okta

  • Zendesk suite

  • Oracle

  • ServiceNow

  • Qlik Sense

  • Tableau

If you want to explore its features and potential compatibility further, consider requesting a demo of ChatLingual.

Who Is ChatLingual For?

The ChatLingual platform caters to a diverse array of industries and sectors, such as:

  • Retail

  • Education

  • Technology

  • Telecommunications

  • Healthcare

  • Financial services

  • Customer service and support

Is ChatLingual Right For You?

If you are in search of a multilingual support solution that facilitates global communication without the need for hiring native-speaking agents, then ChatLingual may be the ideal choice for you.

This platform addresses challenges like language barriers that can limit global support capabilities and the complications of managing multiple support tools across different channels.

ChatLingual asserts compliance with high-level security standards such as ISO 27001 and adheres to data privacy regulations like GDPR. This commitment ensures that data remains secure while meeting global regulatory requirements.

If you’re still uncertain whether ChatLingual fits your needs, reach out to our customer support team at info@softwareseekers.com. They are ready to assist you in making an informed decision.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Enhances global support by removing language barriers
  • ✔ Improves agent productivity with faster communication flow
  • ✔ Reduces average handling time across customer interactions

Cons

  • ✘ Occasional translation gaps reduce message clarity
  • ✘ Integration with certain platforms needs improvement

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, ChatLingual provides API access.

ChatLingual uses a custom-quote pricing model. Request a custom ChatLingual price quotation.

No, ChatLingual does not have a mobile app.

ChatLingual supports the English, German, Italian, French, and many more languages.

The software integrates with Salesforce, Okta, Zendesk suite, Oracle, ServiceNow, Qlik Sense, and Tableau.

ChatLingual provides support via contact form.

The software serves sectors such as retail, education, technology, telecommunications, healthcare, financial services, and customer service and support.