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CINNOX

CINNOX is an all-in-one customer service solution that brings together both digital and conventional communication channels. Although the setup process might ne...

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CINNOX is an all-in-one customer service solution that brings together both digital and conventional communication channels. Although the setup process might ne...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

CINNOX is an all-in-one customer service solution that brings together both digital and conventional communication channels. Although the setup process might need some support, its key benefit is the smooth integration with existing systems and advanced intelligent routing capabilities, which significantly reduce customer wait times. In summary, the strategic advantages of CINNOX make it an attractive option for enhancing customer interaction.

Product Details

What Is CINNOX?

CINNOX is an all-encompassing platform for customer engagement that integrates voice, video, chat, and social media communications into one central location. This innovative solution is crafted to enhance customer service on a large scale, enabling businesses to connect, coordinate, and assess all interactions, thereby providing a seamless omnichannel experience. With its efficient workflows and immediate insights, it empowers both large enterprises and small to medium-sized businesses to effectively handle high volumes of calls, boost team productivity, and resolve issues promptly during the initial interaction.

CINNOX Pricing

CINNOX presents various plans tailored to meet the diverse needs of its users, which include:

  • Digital Commerce: US$29/staff/month

  • Omnichannel Contact Center: US$59/staff/month

  • The Ultimate CX Hub: Custom pricing

Request a customized price estimate for CINNOX tailored to your business today!

Note: Pricing is subject to change.

CINNOX Integrations

The software is compatible with various systems and platforms, including:

  • Equinix

  • AWS

  • Salesforce

  • Microsoft

  • Google

  • WhatsApp

  • WeChat

Watch the CINNOX demo to discover more about its integration capabilities.

Who Is CINNOX For?

CINNOX software is well-suited for a diverse array of industries and sectors, such as:

  • Financial services and insurance

  • Retail and e-commerce

  • Travel and hospitality

  • Real estate

  • Digital banking

  • Consumer finance services

  • Food service

Is CINNOX Right For You?

CINNOX is an excellent choice for organizations aiming to overcome disjointed communication systems by consolidating their engagement channels into a single, powerful platform. Its key feature is the ability to seamlessly integrate telephony with digital channels, supported by carrier-grade performance. This guarantees high reliability and quality for communications on a global scale. The platform also enables rapid establishment of a virtual contact center and adheres to advanced security protocols while complying with industry standards, making it a robust and scalable solution for worldwide operations.

If you’re still uncertain whether CINNOX is the right choice for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Responsive customer support available
  • ✔ Easy setup and high ease of use
  • ✔ Effective multi-channel communication

Cons

  • ✘ Managing complex capabilities may require a stronger skillset
  • ✘ Non-intuitive workflows reduce team efficiency

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

CINNOX offers the Digital Commerce Plan at $29/staff/month, the Omnichannel Contact Center Plan at $59/staff/month, and The Ultimate CX Hub Plan with custom pricing. Get a detailed CINNOX cost breakdown tailored to your specific requirements.

Yes, CINNOX does offer a dedicated mobile app for iOS and Android users.

CINNOX supports languages including English and Traditional Chinese.

CINNOX integrates with Equinix, AWS, Salesforce, Microsoft, Google, WhatsApp, and WeChat.

Yes, CINNOX does offer an API.

Typical users are businesses in financial services, retail and e-commerce, travel, real estate, digital banking, consumer finance service, and food service.

CINNOX offers support via email, phone, help desk and an online submission form.