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Cisco Finesse

Cisco Finesse represents a modern contact center desktop solution tailored for both agents and supervisors. Although certain customizations might need technical...

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Cisco Finesse represents a modern contact center desktop solution tailored for both agents and supervisors. Although certain customizations might need technical...

Watch Demo Get Pricing
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Product Overview

Cisco Finesse represents a modern contact center desktop solution tailored for both agents and supervisors. Although certain customizations might need technical skills, it offers smooth integration with Cisco Collaboration along with a web-based thin client interface. This setup allows agents to swiftly access customer information, thereby improving service efficiency.

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Product Details

What Is Cisco Finesse?

Cisco Finesse is an advanced desktop solution tailored for customer service agents and supervisors within the Cisco Unified Contact Center ecosystem, which includes UCCE and UCCX. This fully browser-based application eliminates the requirement for client-side installations, making deployment straightforward and allowing access from any device. Finesse brings together various contact center functionalities into a unified, customizable interface, thereby enhancing agent productivity and optimizing workflows. Its strong integration capabilities facilitate smooth connections with third-party applications as well as the Cisco Collaboration portfolio, boosting operational efficiency across a variety of business settings.

Cisco Finesse Pricing

The cost of Cisco Finesse can differ based on factors such as deployment scale, licensing options, and additional features. Companies interested in this solution should obtain a customized quote for Cisco Finesse pricing.

Cisco Finesse Integrations

This software supports integration with internal systems as part of the ‘Cisco Collaboration Suite’; however, details regarding integrations with third-party applications are not provided. To delve deeper into these integrations, consider scheduling a demo for Cisco Finesse.

Who Is Cisco Finesse For?

Cisco Finesse is well-suited for a diverse array of industries and sectors, which include:

  • Outsourced Call Centers

  • Business Process Outsourcing (BPO)

  • Financial services and insurance

  • Healthcare and hospitals

  • Government and higher education

Is Cisco Finesse Right For You?

If your business is in search of a web-based, integrated contact center platform, Cisco Finesse may be the perfect choice. Its key feature is a customizable agent desktop that simplifies access to customer data. For organizations that prioritize collaboration, quick service responses, and seamless integration with Cisco tools, Finesse can greatly improve your operations.

Still uncertain if Cisco Finesse is the right solution for your needs? Reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Single platform manages calls, emails, and chats efficiently
  • ✔ Intuitive interface requires minimal training, boosting productivity
  • ✔ Consolidates communication channels to improve contact center workflow

Cons

  • ✘ Some browsers cause dropped calls, affecting agent performance
  • ✘ New users may require extensive training initially

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Cisco Finesse supports Web 2.0 APIs that allow integration with third-party applications and internal business systems.

It integrates with the Cisco Collaboration suite and third-party business applications.

Cisco Finesse primarily operates via a browser-based desktop. There is no dedicated mobile application.

Pricing is available through Cisco sales representatives and varies based on licenses, deployment size, and additional features. Get a Cisco Finesse price quote today.

Cisco offers comprehensive support via email and phone.

The software supports English and other languages depending on Cisco platform settings.

Typical users include customer service teams, contact center agents, IT help desks, and mid-to-large enterprises.