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ClickDesk

The software known as ClickDesk integrates live chat, video calling through browsers, and help desk functionalities, designed to assist businesses in providing...

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The software known as ClickDesk integrates live chat, video calling through browsers, and help desk functionalities, designed to assist businesses in providing...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

The software known as ClickDesk integrates live chat, video calling through browsers, and help desk functionalities, designed to assist businesses in providing immediate support and enhancing lead conversion. Although the interface may be intricate to navigate initially, the platform's capability to enable direct interactions along with its multi-channel strategy renders it an attractive option for teams focused on sales.

Product Details

What Is ClickDesk?

ClickDesk is a cloud-based solution tailored for customer engagement, enabling online businesses to interact with their visitors in real-time. This software incorporates video chat features to add a personal touch to sales conversations and includes an integrated help desk for efficiently managing support tickets.

By consolidating various communication channels, ClickDesk assists teams in minimizing response times and avoiding the loss of potential leads. It streamlines workflows, thereby enhancing sales for both e-commerce platforms and service-oriented businesses.

ClickDesk Pricing

The pricing structure for ClickDesk consists of the following plans:

  • Free Plan: $0 for up to 10 users per month

  • Lite Plan: $14.99 per user per month

  • Pro Plan: $24.99 per user per month

  • Enterprise Plan: $39.99 per user per month

Contact us today for a customized ClickDesk pricing quote tailored to your business needs!

Please note that prices may vary.

ClickDesk Integrations

This software is compatible with various platforms and systems, including:

  • Salesforce

  • Zapier

  • MailChimp

  • Shopify

  • WordPress

Check out the ClickDesk demo to discover more about its integration capabilities.

Who Is ClickDesk For?

ClickDesk is well-suited for a diverse array of industries and sectors, such as:

  • E-commerce

  • Marketing

  • IT services

Is ClickDesk Right For You?

This software serves as an excellent option for businesses seeking cost-effective, all-in-one engagement solutions. With features like browser-based video chat and an integrated help desk, ClickDesk is particularly advantageous for e-commerce and sales-focused teams aiming to convert visitors into customers effectively. Additionally, ClickDesk ensures data security through SSL and has confirmed compliance with the EU-U.S. Privacy Shield Framework.

If you're still uncertain whether ClickDesk is the right choice for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Supports management of email inquiries through ticketing
  • ✔ Offers proactive chat based on visitor behavior
  • ✔ Provides performance data on agent work and chat history

Cons

  • ✘ Reporting features require manual data interpretation
  • ✘ Chatbot capabilities can be expanded

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The vendor offers four plans: Free ($0/10 users), Lite ($14.99/user/month), Pro ($24.99/user/month), and Enterprise ($39.99/user/month). Request a customized ClickDesk price plan for your business today!

The platform provides support through email, chat, and phone.

Yes, ClickDesk provides an API.

The platform integrates various software and services including WordPress, MailChimp, Zapier, Shopify, and Salesforce.

ClickDesk software is designed for businesses in industries and sectors like e-commerce, IT services, and marketing.

The platform currently supports multiple languages including English, French, Estonian, Urdu and Russian.

Yes, the vendor offers a mobile app.