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CloudRadial

CloudRadial is an innovative client success platform driven by AI, designed to offer a comprehensive client portal tailored for Managed Service Providers (MSPs)...

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CloudRadial is an innovative client success platform driven by AI, designed to offer a comprehensive client portal tailored for Managed Service Providers (MSPs)...

Watch Demo Get Pricing
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Product Overview

CloudRadial is an innovative client success platform driven by AI, designed to offer a comprehensive client portal tailored for Managed Service Providers (MSPs). Although there are suggestions from some users regarding the need for incident response notifications, the platform's capability to automatically create Quarterly Business Reviews (QBRs) and facilitate zero-touch ticket resolution using AI far surpasses this concern.

Product Details

What Is CloudRadial?

CloudRadial is a comprehensive Client Services Automation (CSA) platform tailored specifically for Managed Service Providers (MSPs). It aims to replace standard PSA (Professional Services Automation) portals with a customizable, enterprise-level interface that consolidates all client interactions. This solution leverages ServiceAI and ChatAI to transform the technical knowledge of MSPs into high-quality responses and forms, facilitating efficient ticketing and proactive risk management.

CloudRadial Pricing

CloudRadial provides the following pricing plans:

  • Starter: $145/month

  • Professional: $795/month

  • Enterprise: $1795/month

Request a customized CloudRadial pricing quote for your organization today!

Please note: The prices may vary over time.

CloudRadial Integrations

This software is compatible with various systems and platforms, including:

  • ConnectWise Manage

  • Autotask

  • Microsoft Teams

  • BrightGauge

  • Calendly software

  • ClipTraining

  • Office 365

Check out the CloudRadial demo to discover more about its integration capabilities.

Who Is CloudRadial For?

CloudRadial is well-suited for small to medium-sized businesses, as well as professionals across various fields, including:

  • Managed Service Providers (MSPs)

  • IT service organizations

  • Service delivery teams

  • vCIO/Account Managers

  • Enterprises

Is CloudRadial Right For You?

CloudRadial stands out as the leading Client Services Automation (CSA) platform that goes beyond a simple ticketing portal. By utilizing ServiceAI, which is specifically trained on your MSP's data, it offers zero-touch resolution and significantly reduces support costs. This unified, white-labeled portal combines support functions, real-time reporting, and commerce, establishing your MSP as a trusted cloud advisor and promoting long-term client loyalty.

If you still have questions about CloudRadial features, feel free to reach out to us at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✘ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ AI quickly resolves tickets without agent intervention
  • ✔ Unifies ticketing, reporting, and training into a single client portal
  • ✔ Offers native integration with major PSA tools like ConnectWise and Autotask

Cons

  • ✘ Some users request the need for incident response notification features
  • ✘ The user interface can slow down during peak hours

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

CloudRadial price starts at $145/month for Starter plan, Professional plan at $795/month and Enterprise plan at $1795/month. Get a detailed CloudRadial cost breakdown tailored to your specific requirements.

CloudRadial software primarily supports English.

Yes, CloudRadial offers an API.

No, CloudRadial does not offer a dedicated mobile app.

CloudRadial supports integration with ConnectWise Manage, Autotask, Microsoft Teams, BrightGauge, Calendly software, ClipTraining, and Office 365.

CloudRadial features are used by Managed Service Providers (MSPs), IT service organizations, and vCIOs seeking to deliver streamlined, transparent service to their business clients.

CloudRadial offers support via its knowledge base, documentation, email and support rep.