Cobrowse

star star star star star 0.0 (0 reviews) | Customer Service Software · Co-Browsing Software

Enhance customer support with Cobrowse's live, agent-led co-browsing for quick issue resolution and reliable visual assistance.

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Product Overview

With Cobrowse, live co-browsing facilitated by agents is possible across both web and native mobile applications, ensuring that issues are addressed swiftly. This tool provides reliable visual assistance for customer service representatives. While a few users have noted instances of slow loading times during certain sessions, the platform features intuitive annotations, robust data redaction capabilities, and the ability to replay sessions for auditing purposes.

Product Details

What Is Cobrowse?

Cobrowse is an interactive co-browsing solution designed to assist support and sales teams in observing and guiding customers through their web and mobile experiences in real time. It caters specifically to contact centers and digital teams that need to address intricate, cross-device challenges efficiently.

With integrated voice, video, and robust privacy measures, Cobrowse empowers organizations to enhance support services and minimize handling times. It offers tailored digital assistance across both web and mobile platforms.

Cobrowse Pricing

The pricing structure for Cobrowse is divided into two primary tiers:

Named agents (small teams)
- Website only: $18/agent/month (billed annually)
- Web and mobile apps: $36/agent/month (billed annually)
Custom (enterprises): custom price

Note: Pricing is subject to change.

Cobrowse Integrations

This software seamlessly integrates with a variety of systems and platforms, including:

Salesforce
Talkdesk
Zendesk
Intercom
Genesys
Freshdesk software

Schedule a complimentary Cobrowse demo to explore its integration capabilities further.

Who Is Cobrowse For?

Cobrowse is well-suited for numerous industries and sectors such as:

Telecom
Financial services
Healthcare
Human resources
Retail
Insurance

Is Cobrowse Right For You?

If your business faces challenges in resolving complicated digital issues across multiple devices, resulting in lengthy handling times and dissatisfied customers, Cobrowse can help. This software allows agents (and AI agents) to view customer screens, annotate workflows, and redact sensitive information during sessions.

This capability streamlines resolution times and enhances auditability. Its self-hosting feature along with compliance with ISO, SOC II, GDPR, and HIPAA makes it a viable choice for regulated enterprises.

If you're unsure whether Cobrowse is the perfect match for your needs, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkProvide seamless co-browsing experience

checkReduce average handle time and resolution

checkSupport private redaction and session auditability

Cons

closeOccasional slow loading during sessions

closeLimited advanced analytics/reporting

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Frequently Asked Questions

Cobrowse integrates with various platforms such as Intercom, Zendesk, Talkdesk, Salesforce, and Genesys among others.

Yes, Cobrowse offers a mobile app.

Cobrowse is available in multiple languages including English, Spanish, French, German, Chinese (simplified and traditional), Japanese, Korean, Portuguese and others.

Yes, Cobrowse provides an API.

Typical users include organizations in telecom, financial services, healthcare, human resources, retail, and insurance.

Cobrowse offers named agent plans: website co-browsing at $18/agent/month (billed annually), and web and mobile co-browsing at $36/agent/month (billed annually), and custom enterprise pricing for larger deployments. Contact us for a custom Cobrowse cost.

Cobrowse offers support through tickets.

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