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Cobrowse

With Cobrowse, live co-browsing facilitated by agents is possible across both web and native mobile applications, ensuring that issues are addressed swiftly. Th...

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With Cobrowse, live co-browsing facilitated by agents is possible across both web and native mobile applications, ensuring that issues are addressed swiftly. Th...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

With Cobrowse, live co-browsing facilitated by agents is possible across both web and native mobile applications, ensuring that issues are addressed swiftly. This tool provides reliable visual assistance for customer service representatives. While a few users have noted instances of slow loading times during certain sessions, the platform features intuitive annotations, robust data redaction capabilities, and the ability to replay sessions for auditing purposes.

Product Details

What Is Cobrowse?

Cobrowse is an interactive co-browsing solution designed to assist support and sales teams in observing and guiding customers through their web and mobile experiences in real time. It caters specifically to contact centers and digital teams that need to address intricate, cross-device challenges efficiently.

With integrated voice, video, and robust privacy measures, Cobrowse empowers organizations to enhance support services and minimize handling times. It offers tailored digital assistance across both web and mobile platforms.

Cobrowse Pricing

The pricing structure for Cobrowse is divided into two primary tiers:

  • Named agents (small teams)

    • Website only: $18/agent/month (billed annually)

    • Web and mobile apps: $36/agent/month (billed annually)

  • Custom (enterprises): custom price

Contact us to receive a tailored Cobrowse pricing quote that fits your business needs today.

Note: Pricing is subject to change.

Cobrowse Integrations

This software seamlessly integrates with a variety of systems and platforms, including:

  • Salesforce

  • Talkdesk

  • Zendesk

  • Intercom

  • Genesys

  • Freshdesk software

Schedule a complimentary Cobrowse demo to explore its integration capabilities further.

Who Is Cobrowse For?

Cobrowse is well-suited for numerous industries and sectors such as:

  • Telecom

  • Financial services

  • Healthcare

  • Human resources

  • Retail

  • Insurance

Is Cobrowse Right For You?

If your business faces challenges in resolving complicated digital issues across multiple devices, resulting in lengthy handling times and dissatisfied customers, Cobrowse can help. This software allows agents (and AI agents) to view customer screens, annotate workflows, and redact sensitive information during sessions.

This capability streamlines resolution times and enhances auditability. Its self-hosting feature along with compliance with ISO, SOC II, GDPR, and HIPAA makes it a viable choice for regulated enterprises.

If you're unsure whether Cobrowse is the perfect match for your needs, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✘ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Provide seamless co-browsing experience
  • ✔ Reduce average handle time and resolution
  • ✔ Support private redaction and session auditability

Cons

  • ✘ Occasional slow loading during sessions
  • ✘ Limited advanced analytics/reporting

Price

Professional

Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Cobrowse integrates with various platforms such as Intercom, Zendesk, Talkdesk, Salesforce, and Genesys among others.

Yes, Cobrowse offers a mobile app.

Cobrowse is available in multiple languages including English, Spanish, French, German, Chinese (simplified and traditional), Japanese, Korean, Portuguese and others.

Yes, Cobrowse provides an API.

Typical users include organizations in telecom, financial services, healthcare, human resources, retail, and insurance.

Cobrowse offers named agent plans: website co-browsing at $18/agent/month (billed annually), and web and mobile co-browsing at $36/agent/month (billed annually), and custom enterprise pricing for larger deployments. Contact us for a custom Cobrowse cost.

Cobrowse offers support through tickets.