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Conversational Intelligence

Conversational Intelligence is a comprehensive customer service solution that offers generative AI transcriptions and real-time summaries, eliminating the need...

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Conversational Intelligence is a comprehensive customer service solution that offers generative AI transcriptions and real-time summaries, eliminating the need...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Conversational Intelligence is a comprehensive customer service solution that offers generative AI transcriptions and real-time summaries, eliminating the need for manual call assessments and accelerating agent training. Although the platform may experience slowdowns during heavy usage, it enhances customer satisfaction (CSAT) and lowers contact center expenses by leveraging analytics and automated processes.

Product Details

What Is Conversational Intelligence?

Conversational Intelligence serves as a cloud-driven customer service platform that assesses interactions with customers through voice, chat, and email. It generates automated transcripts, summaries, sentiment analysis, and topic indicators. By pinpointing reasons for lengthy calls, repeated inquiries, and customer dissatisfaction, it uncovers trends and offers suggestions for coaching, process enhancements, and product upgrades. Additionally, the platform streamlines workflows to minimize administrative tasks, accelerates agent training with actual call instances, and consolidates conversational data for various teams.

Conversational Intelligence Pricing

The pricing structure for Conversational Intelligence depends on several tailored plans:

  • Resolve Plan

  • Impress Plan

  • Power Plan

Obtain a personalized pricing quote for Conversational Intelligence that aligns with your business needs and budget.

Note: Pricing is subject to change.

Conversational Intelligence Integrations

This software seamlessly integrates with a variety of applications, including:

  • Genesys

  • Zendesk Suite

  • Salesforce

  • Calabrio ONE

  • Aircall

  • Microsoft Dynamics

  • Twilio software

Schedule a complimentary demo of Conversational Intelligence to discover more about its integration options.

Who Is Conversational Intelligence For?

This platform is ideal for various industries, such as:

  • Retail

  • Travel and hospitality

  • Public sector

  • Energy and utilities

  • Banking

  • Insurance

Is Conversational Intelligence Right For You?

The software is designed for organizations looking to transform conversation data into operational enhancements, speedier coaching cycles, and quantifiable customer experience improvements. It delivers real-time summaries and AI-driven prompts that decrease administrative workload, identifies reasons for repeated contacts and knowledge gaps, and provides the necessary analytics to shorten handling times while increasing customer satisfaction (CSAT).

If you're still uncertain whether Conversational Intelligence fits your needs, feel free to reach out to our customer support at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Provides ‘Generative AI’ transcriptions and live summaries
  • ✔ Offers cross-channel coverage
  • ✔ Delivers real-time agent Co-Pilot support
  • ✔ Automates ‘QA’ and AI-driven coaching

Cons

  • ✘ Updates may slow down implementation time
  • ✘ Extensive capabilities may initially overwhelm users

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Conversational Intelligence software integrates with a wide range of apps including Genesys, Zendesk Suite, Salesforce, Calabrio, Aircall, Microsoft Dynamics, Twilio software, and more.

The typical users of Conversational Intelligence include sectors like retail, travel and hospitality, public sector, energy and utilities, banking, and insurance.

No, Conversational Intelligence does not offer a mobile app.

The vendor offers customized pricing plans according to different business needs. It offers a Resolve Plan, an Impress Plan, and a Power Plan. All these plans offer customized pricing. Get a customized Conversational Intelligence cost breakdown for your business today.

Conversational Intelligence offers support through email, phone number, and form submission.

Yes, Conversational Intelligence does offer an API.

Conversational Intelligence software supports English, Danish, Norwegian, and Swedish.