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Creovai

Creovai provides a conversation intelligence platform designed to offer real-time support and valuable insights after customer engagements. This capability enab...

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Creovai provides a conversation intelligence platform designed to offer real-time support and valuable insights after customer engagements. This capability enab...

Watch Demo Get Pricing
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Product Overview

Creovai provides a conversation intelligence platform designed to offer real-time support and valuable insights after customer engagements. This capability enables leaders in contact centers to grasp the elements that shape customer experiences, facilitating informed decision-making for ongoing enhancement. Nevertheless, certain users have pointed out that the accuracy of the AI's word detection could be improved.

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Product Details

What Is Creovai?

Overview

Creovai is a sophisticated platform driven by artificial intelligence, tailored to improve operations within contact centers. It equips agents with real-time support and extensive analytics after conversations. Leadership can oversee all interactions, whether voice or digital, between agents and customers, allowing them to gain valuable insights into the elements influencing both experiences. This capability enables informed decision-making that promotes continuous enhancements in contact center efficiency and encourages favorable financial results.

Creovai Pricing

The pricing structure for Creovai varies based on the size and specific needs of a business. To obtain an accurate cost analysis for your organization, request a detailed estimate.

Creovai Integrations

This software features a wide range of third-party integrations, including:

  • Babelforce

  • 8x8

  • Azure Data Lake

  • Glia

  • Freshworks

  • Microsoft Dynamics 365

  • Salesforce

  • Zendesk

To explore more about its integration capabilities, schedule a complimentary demo of Creovai.

Who Is Creovai For?

The Creovai software is designed for customer service leaders across various fields, such as:

  • Healthcare

  • Utilities

  • Financial services

  • Consumer goods & services

  • Telecommunication

Is Creovai Right For You?

The goal of Creovai is to enhance the experience for both customers and agents through innovative software solutions crafted for modern contact centers. It alleviates the stress associated with finding assistance and clarifies intricate interactions for agents. By offering insights into conversations and real-time support, Creovai empowers contact centers to provide superior service while enabling agents to assist customers more efficiently.

If you still have questions regarding Creovai, reach out to our team at info@softwareseekers.com for professional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Offers advanced search capabilities
  • ✔ The user interface is intuitive and easy to navigate
  • ✔ It is easy to generate reports and dashboards with minimal manual input
  • ✔ Easy to customize features for different teams, allowing for tailored solutions

Cons

  • ✘ Limited language support
  • ✘ The AI word detection accuracy is not optimal

Price

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Creovai provides support through e-mail.

Creovai software serves customer service leaders across various sectors, including healthcare, utilities, financial services, consumer goods and services, and telecommunications.

The Creovai cost is determined by each business's size and specific needs. Users are welcome to request a detailed analysis of the Creovai price.

The software's diverse third-party integrations include Babelforce, 8x8, Azure Data Lake, Glia, and many more.

Creovai does not offer a dedicated mobile app.

Creovai supports the English language.

Yes, Creovai provides API access.