Creovai

star star star star star 0.0 (0 reviews) | Customer Service Software · Contact Center Outsourcing

Unlock real-time insights and improve customer experiences with Creovai's conversation intelligence solution. Make informed decisions for continuous growth.

Get Pricing play_circleWatch Demo

Product Overview

Creovai provides a conversation intelligence platform designed to offer real-time support and valuable insights after customer engagements. This capability enables leaders in contact centers to grasp the elements that shape customer experiences, facilitating informed decision-making for ongoing enhancement. Nevertheless, certain users have pointed out that the accuracy of the AI's word detection could be improved.

Product Details

What Is Creovai?

Overview

Creovai is a sophisticated platform driven by artificial intelligence, tailored to improve operations within contact centers. It equips agents with real-time support and extensive analytics after conversations. Leadership can oversee all interactions, whether voice or digital, between agents and customers, allowing them to gain valuable insights into the elements influencing both experiences. This capability enables informed decision-making that promotes continuous enhancements in contact center efficiency and encourages favorable financial results.

Creovai Pricing

The pricing structure for Creovai varies based on the size and specific needs of a business. To obtain an accurate cost analysis for your organization, request a detailed estimate.

Creovai Integrations

This software features a wide range of third-party integrations, including:

Babelforce
8x8
Azure Data Lake
Glia
Freshworks
Microsoft Dynamics 365
Salesforce
Zendesk

To explore more about its integration capabilities, schedule a complimentary demo of Creovai.

Who Is Creovai For?

The Creovai software is designed for customer service leaders across various fields, such as:

Healthcare
Utilities
Financial services
Consumer goods & services
Telecommunication

Is Creovai Right For You?

The goal of Creovai is to enhance the experience for both customers and agents through innovative software solutions crafted for modern contact centers. It alleviates the stress associated with finding assistance and clarifies intricate interactions for agents. By offering insights into conversations and real-time support, Creovai empowers contact centers to provide superior service while enabling agents to assist customers more efficiently.

If you still have questions regarding Creovai, reach out to our team at info@softwareseekers.com for professional assistance.

Customer Service Software Features

cancel Analytics

cancel Live Chat

cancel Workflows

cancel API Access

cancel Mobile CRM

cancel Purchasing

cancel Cloud-Based

cancel Node Editing

cancel Self-Service

cancel Phone support

cancel Web Filtering

cancel Call Recording

cancel Call Scripting

cancel Contact Center

cancel Issue Tracking

cancel Knowledge Base

cancel Sales Tracking

cancel SLA Management

cancel Call Monitoring

cancel Canned Response

cancel Case Management

check_circle CRM Integration

cancel Data Encryption

cancel Lead Generation

cancel Lead Management

cancel MLOps Platforms

cancel Reporting & Audit

cancel Task Management

cancel Automation Tools

cancel Canned Responses

cancel Customer Profile

cancel Customer Support

cancel Email Management

cancel Order Management

cancel Queue management

cancel Sales Automation

cancel Security Measure

cancel Speech Analytics

cancel Ticketing System

cancel Activity Tracking

cancel Client Management

cancel Customer Feedback

cancel Customer Profiles

cancel Real-Time Preview

cancel Sales Forecasting

cancel Ticket Management

cancel Activity Dashboard

cancel Contact Management

cancel Help Desk Software

cancel Internal Ticketing

cancel Live Chat Software

cancel Predictive Dialing

cancel Project Scheduling

cancel Self‑Service Portal

cancel Service Management

cancel Alerts/Notifications

cancel Analytics & Reporting

cancel Automated Responses

cancel Automation & Chatbots

cancel Automation & Workflow

cancel Calendar & Scheduling

cancel Collaboration Tools

cancel Customer Management

cancel Document Management

cancel Email & Phone Support

cancel Employee Engagement

cancel Feedback Management

cancel Firewall Protection

cancel Incident Management

cancel Loyalty and Rewards

cancel Omnichannel Support

cancel Phishing Prevention

cancel Real-Time Dashboard

cancel Reporting & Analytics

cancel Security & Compliance

cancel Self-Service Portal

cancel Threat Intelligence

cancel Vector Import/Export

cancel Welding And Merging

cancel Workflow Automation

cancel Call Center Software

cancel Integration With CRM

cancel Inventory Management

cancel Knowledge Management

cancel Omni-channel Support

cancel Ticketing Management

cancel Warehouse Management

cancel Active Learning Tools

cancel Billing And Invoicing

cancel CRM Integration Tools

cancel Customer Segmentation

cancel Escalation Management

cancel Inside Sales Software

cancel IT Service Management

cancel Multi-Channel Support

cancel Work Order Management

cancel Call Center Management

cancel Data Labeling Software

cancel Deep Learning Software

cancel Generative AI Software

cancel Opportunity Management

cancel Sales Enablement Tools

cancel Security & Data Handling

check_circle Analytics and Reporting

cancel Contact Center Software

cancel Customer Service/Support

cancel Customizable Dashboards

cancel File Sharing & Management

cancel Knowledge Base Software

cancel Real-Time Communication

cancel Remote Support Software

cancel Reporting and Analytics

cancel SLA Management Software

cancel Social Media Management

cancel Supply Chain Management

cancel Synthetic Data Software

cancel Task & Project Management

cancel AI & Automation Governance

cancel Compliance & Risk Controls

cancel Customer Feedback Survey

cancel Deal Pipeline Management

cancel Social Media Integration

cancel Vulnerability Management

cancel Contact Center Management

cancel Customer Feedback Surveys

cancel Customer Service Software

cancel Customer Support Software

cancel Live Chat CRM Integration

cancel Machine Learning Software

cancel Mobile Payments & Invoicing

cancel Natural Language Dialogue

cancel Online Portal for Tenants

cancel Sales Pipeline Management

cancel Small Business Scheduling

cancel Channel & Initiation Support

cancel Contact Center Outsourcing

cancel Customer Feedback & Profiles

cancel Customer Support Ticketing

cancel Integrations & Extensibility

cancel Sales Engagement Platforms

cancel Account Management Software

cancel AI-Integrated CRM Solutions

cancel Anti-Virus And Anti-Malware

cancel Business Process Management

cancel Customer Service Automation

cancel Feedback Analytics Software

cancel Knowledge Base & Self-Service

cancel Multi-Factor Authentication

cancel Sales Acceleration Software

cancel Video Surveillance Software

cancel Call Center & Queue Management

cancel Call Reporting and Analytics

cancel Customer Self-Service Portal

cancel Integration with Other Tools

cancel Omnichannel Support Software

cancel Self-Service Portal Software

cancel SF Customer Service Software

cancel Task and Activity Management

cancel Task Assignment And Tracking

cancel Customer Communications Tools

cancel Customer Feedback and Surveys

cancel Deterministic Execution Layer

cancel Remote Video Support Software

cancel Security Audits And Reporting

cancel Appointment & Booking Management

cancel Automated Appointment Reminder

cancel Barcode And QR Code Generation

cancel Call Transfer and Conferencing

cancel Customer Experience Management

cancel Customer Self-Service Software

cancel Escalation Management Software

cancel Interactive Voice Response (IVR)

cancel Call Center Management Software

cancel Collaboration and Communication

cancel Content and Document Management

cancel Conversational Support Software

cancel CRM-Integrated Support Software

cancel Customer Communication Tracking

cancel Other Customer Service Software

cancel Analytics and Reporting Software

cancel Appointment Management/Scheduling

cancel Automated Responses And Chatbots

cancel Customer Feedback & SLA Management

cancel Integration with Marketing Tools

cancel Analytics and Analytics Reporting

cancel Configuration Management Database

cancel Integration with Third-Party Apps

cancel Voicemail and Callback Management

cancel Digital Customer Service Platforms

cancel Knowledge Base / Self-Service Portal

cancel Conversational Intelligence Software

cancel Customer Relationship Management (CRM)

cancel Customer Service Automation Software

cancel Omnichannel Customer Support Software

cancel Multilingual Customer Support Software

cancel Data Science & Machine Learning Platforms

cancel Enterprise Feedback Management Software

cancel Chatbots / Automated responses And Chatbots

cancel Omnichannel Support / Multi-Channel Support

cancel Integration with Help Desk and Support Systems

cancel Knowledge Base / Content Creation and Management

Pros & Cons

Pros

checkOffers advanced search capabilities

checkThe user interface is intuitive and easy to navigate

checkIt is easy to generate reports and dashboards with minimal manual input

checkEasy to customize features for different teams, allowing for tailored solutions

Cons

closeLimited language support

closeThe AI word detection accuracy is not optimal

User Reviews

0.0

star star star star star

0 reviews

Positive

Neutral

Negative

rate_review

No reviews yet

Be the first to share your experience with Creovai.

Frequently Asked Questions

Creovai provides support through e-mail.

Creovai software serves customer service leaders across various sectors, including healthcare, utilities, financial services, consumer goods and services, and telecommunications.

The Creovai cost is determined by each business's size and specific needs. Users are welcome to request a detailed analysis of the Creovai price.

The software's diverse third-party integrations include Babelforce, 8x8, Azure Data Lake, Glia, and many more.

Creovai does not offer a dedicated mobile app.

Creovai supports the English language.

Yes, Creovai provides API access.

Still deciding on Creovai?

Talk to a specialist — they'll compare it against your shortlist for free.

chat_bubbleTalk to an expert

Creovai

How would you rate the overall quality?

Overall Rating

☆ ☆ ☆ ☆ ☆

Ease of Use

Value for Money

Customer Support

Functionality