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Crisp

Crisp provides teams with the tools they need to manage everyday customer support tasks through AI-driven workflows and unified communication channels. Although...

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Crisp provides teams with the tools they need to manage everyday customer support tasks through AI-driven workflows and unified communication channels. Although...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Crisp provides teams with the tools they need to manage everyday customer support tasks through AI-driven workflows and unified communication channels. Although it might lack some advanced configuration capabilities typical of larger enterprises, it effectively addresses essential support needs. In summary, it serves as a solid option for small to medium-sized companies seeking a simple customer support solution that avoids unnecessary complications.

Product Details

What Is Crisp?

Crisp is an innovative customer support platform powered by artificial intelligence, tailored for teams in customer service, marketing, and sales. This comprehensive solution features an omnichannel shared inbox, live chat capabilities, AI agents, automated workflows, an integrated support CRM, and a knowledge base. By consolidating conversations from various channels, Crisp allows teams to create AI-driven workflows and facilitates self-service options through informative help articles. The platform also offers analytics tools designed to help teams assess and enhance their support performance.

Crisp Pricing

The pricing for Crisp is organized into several plans:

  • Free: $0 (lifetime access)

  • Mini: $45 per workspace per month

  • Essentials: $95 per workspace per month

  • Plus: $295 per workspace per month

  • Enterprise: Custom pricing available

A free trial is offered as well. Request a tailored pricing quote for your business today!

Please note that pricing may change.

Crisp Integrations

This software seamlessly integrates with various systems and platforms, including:

  • HubSpot CRM software

  • Mailchimp software

  • Salesforce

  • Zapier software

  • Cloudflare

  • Shopify software

  • Slack software

Schedule a complimentary demo of Crisp to discover more about its integration options.

Who Is Crisp For?

Crisp is perfect for organizations spanning numerous industries and sectors, such as:

  • Customer support

  • Marketing

  • Sales

  • E-commerce

  • Hospitality

  • Technology

Is Crisp Right For You?

If your customer support, marketing, or sales team is looking to unify communication and automate processes, Crisp provides a powerful AI-driven platform relied upon by over 10,000 businesses, including Air France, Scribe, and Publer.

Crisp adheres strictly to GDPR regulations to safeguard user data and ensure control over data collection. It may be a good fit for teams focused on improving customer engagement through effective messaging supported by AI. Reflect on whether these features align with your organizational goals.

If you’re still uncertain about whether Crisp is the right solution for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ All‑in‑one inbox with multi‑channel support
  • ✔ Easy to set up and use, even for small teams
  • ✔ Built-in chatbot and automation tools help reduce manual workload

Cons

  • ✘ Some users report limited flexibility for advanced analytics and reporting
  • ✘ Email inbox rendering can be basic

Price

Professional

Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Crisp offers an API.

Yes, Crisp offers a dedicated mobile app for both Android and iOS devices.

Crisp integrates with multiple systems and platforms, including Salesforce, HubSpot, Slack, Shopify, and Mailchimp software.

Crisp primarily supports the English language.

Crisp offers support through an online contact form and a ticketing system.

Crisp price plans include a Free option, Mini at $45/workspace/month, Essentials at $95/workspace/month, Plus at $295/workspace/month, and an Enterprise plan with custom pricing. Get a detailed Crisp cost breakdown tailored to your specific requirements.

Crisp features are used by various industries, including marketing, e-commerce, and sales.