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Custify

Custify stands out as a leading customer success platform tailored for B2B SaaS organizations, aiming to minimize churn rates and enhance the overall customer l...

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Custify stands out as a leading customer success platform tailored for B2B SaaS organizations, aiming to minimize churn rates and enhance the overall customer l...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Custify stands out as a leading customer success platform tailored for B2B SaaS organizations, aiming to minimize churn rates and enhance the overall customer lifetime value. Although the initial data mapping phase during setup may present some challenges, the platform's capability to deliver a comprehensive view of the customer journey is unmatched.

Product Details

What Is Custify?

Custify serves as a comprehensive Customer Success Platform (CSP) designed specifically for SaaS companies. It enables businesses to track product usage, evaluate the health of their portfolios, and uncover potential growth opportunities. By consolidating data from various platforms—including customer relationship management systems, support tools, and the product itself—Custify provides a unified ‘source of truth’ for customer success managers (CSMs). This platform automates tedious manual processes and sends out alerts that are actionable, allowing teams to concentrate on valuable tasks such as building relationships and strategic account planning. Its aim is to transform reactive support into proactive success, ensuring customers fully benefit from their subscriptions throughout their journey.

Custify Pricing

The pricing for Custify is tailored to meet different user requirements. To get a customized quote for your business, feel free to request one today.

Note: Pricing may vary over time.

Custify Integrations

This software can integrate with a variety of systems and platforms, including:

  • Aircall software

  • Pendo software

  • Amplitude Analytics software

  • Snowflake

  • BigQuery

  • Chargebee

Watch the Custify demo to discover more about its integration capabilities.

Who Is Custify For?

Custify is particularly suited for a diverse array of B2B SaaS organizations, such as:

  • SaaS Startups

  • Mid-Market SaaS Companies

  • Enterprise Software Providers

  • Subscription-Based Businesses

  • Product-Led Growth (PLG) Firms

Is Custify Right For You?

Custify stands out as the top choice for customer success specialists facing challenges with ‘data silos’ and reactive churn management. Its key feature, Customer Health Scoring, enables users to set custom KPIs and weightings, providing visibility into accounts that are either at risk or ripe for upselling. Known for its ‘playbook-driven’ design, it empowers organizations to automate low-touch workflows, allowing CSMs to dedicate more time to high-touch activities. This platform is an essential solution for Heads of Customer Success and Operations Leaders managing numerous accounts with precision.

If you still have questions about Custify's features, reach out to us at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Concierge onboarding ensures a very high success rate for new deployments
  • ✔ Highly flexible health scoring that adapts to unique SaaS business models
  • ✔ Automated playbooks significantly reduce time spent on manual outreach

Cons

  • ✘ Software automation features can be improved as per customer needs
  • ✘ Some integrations such as HubSpot can be improved further as suggested by some users

Price

Professional

Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Custify software primarily supports English.

Custify price is based on tiered subscription plans tailored to the size and complexity of your customer success operations. Get a detailed Custify cost breakdown tailored to your specific requirements.

Custify supports integration with a wide range of platforms, including Chargebee, Pendo, BigQuery, Amplitude and more.

No, Custify does not offer a dedicated mobile app.

Custify features are used by Customer Success Managers (CSMs), Heads of Customer Success, Account Managers, and Operations Leaders in SaaS companies.

Custify offers support via helpful documentation, blogs, and contact form.

Yes, Custify offers an API.