Customer Communities

star star star star star 0.0 (0 reviews) | Customer Service Software · Customer Communications Tools

Enhance engagement and self-service with Customer Communities, your all-in-one hub for forums, knowledge sharing, and events tailored for B2B programs.

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Product Overview

Customer Communities serves as a consolidated hub for customers, integrating forums, knowledge bases, feedback mechanisms, and events to enhance self-service and foster engagement. This platform stands out as a viable option for B2B community initiatives. Although a few users mention restrictions in customization and sporadic analytics issues, many appreciate its user-friendly interface and robust community management features.

Product Details

What Is Customer Communities?

The Gainsight Customer Communities platform is a cloud-based solution that unifies product documentation, discussion forums, events, and feedback mechanisms into a cohesive branded environment.

This platform is tailored for mid-market and enterprise B2B teams. It features community forums aimed at minimizing repetitive support inquiries, a knowledge base to enhance self-service options, and tools for product ideation. These components work together to centralize customer feedback and voting, assisting product and support teams in prioritizing enhancements and reducing resolution times.

Customer Communities Pricing

The pricing structure for Customer Communities follows a customized approach, segmented into three main tiers:

Professional
Business
Enterprise

Note: Pricing is subject to change.

Customer Communities Integrations

This software seamlessly integrates with various systems and platforms, including:

Salesforce
Slack software
Zapier software
Intercom
Mixpanel
Gong software

Schedule a free demo of Customer Communities to discover more about its integration features.

Who Is Customer Communities For?

The Customer Communities solution is well-suited for numerous industries and sectors, such as:

Computer software
Information technology and services
Customer education
Healthcare
Data science and analytics
Hospitality and events

Is Customer Communities Right For You?

If you find that recurring support tickets, disjointed help content, and limited channels for customer feedback are hindering product adoption, then Customer Communities may be the solution you need. This platform brings together forums, knowledge bases, and ideation into one branded hub while connecting community engagement back to customer success workflows.

It is particularly beneficial for mid-market and enterprise B2B companies that require organized community moderation, analytics, and customer success management support. Additionally, the software has earned the Momentum Leader (2025) badge, reflecting its ongoing product development and high user satisfaction.

If you're still unsure whether Customer Communities is the right choice for you, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkReduce repetitive support requests

checkEnable centralized product feedback capture

checkEasy to implement

Cons

closeLimited customization for complex needs

closeOccasional gaps in analytics depth

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Frequently Asked Questions

Customer Communities offers personalized pricing, structured under three main plans, including Professional, Business, and Enterprise. Contact us for a Customer Communities cost estimate.

No, Customer Communities doesn’t offer a mobile app.

The software has multi-language capabilities.

Customer Communities integrates with platforms such as Salesforce, Slack, Zapier, Intercom, Mixpanel, and Gong.

Typical users include business in the industries and sectors including computer software, information technology and services, customer education, healthcare, data science and analytics, hospitality and events.

Customer Communities offers support through a ticket, phone, live chat, and help center.

Yes, it offers an API.

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