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Customerly

Customerly is a comprehensive customer service solution designed to offer AI-driven chat capabilities alongside integrated help-desk processes. This platform au...

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Customerly is a comprehensive customer service solution designed to offer AI-driven chat capabilities alongside integrated help-desk processes. This platform au...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Customerly is a comprehensive customer service solution designed to offer AI-driven chat capabilities alongside integrated help-desk processes. This platform automates standard support tasks and consolidates customer information effectively. Although there is room for enhancement in the customer support team, the platform excels with features like in-app surveys, intelligent workflows, and automated knowledge base management, all aimed at expediting issue resolution and collecting valuable feedback.

Product Details

What Is Customerly?

Customerly is an innovative cloud-based platform designed for customer service. It offers AI-powered live chat and help-desk functionalities that streamline common inquiries, escalate complicated problems to human agents with relevant context, and unify customer interactions. Additionally, it facilitates in-app surveys and the collection of 'NPS' feedback, allowing for real-time insights that contribute to knowledge-base enhancements. The system also supports marketing automation and intelligent workflows that initiate messages and campaigns based on customer segmentation and behavior, fostering engagement and retention.

Customerly Pricing

The pricing structure for Customerly is as follows:

  • Core Plan: $19/seat/month

  • Growth Plan: $69/seat/month

  • Ultimate Plan: $99/seat/month

For a tailored Customerly pricing plan that meets your business needs and budget, please inquire.

Note: Prices may change over time.

Customerly Integrations

Customerly seamlessly integrates with Webhooks. You can schedule a complimentary demo to delve deeper into the integration options available.

Who Is Customerly For?

This platform is ideal for:

  • Website owners

  • Digital publishers

Is Customerly Right For You?

Customerly is well-suited for businesses looking to automate their customer support while ensuring interactions remain personalized and measurable. The software utilizes 'Aura AI' to manage repetitive queries, lightening the load on agents and directing challenging issues to human teams with complete context. Furthermore, it gathers 'NPS' data and in-app survey responses to promote ongoing enhancement and employs intelligent workflows to send targeted communications.

If you are still uncertain about whether Customerly meets your needs, feel free to reach out to our customer support at info@softwareseekers.com for assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Handles many routine requests
  • ✔ Provides smart workflows and marketing automation
  • ✔ Delivers multichannel support
  • ✔ Offers continuous learning AI

Cons

  • ✘ Its notifications capability may require some improvement
  • ✘ The platform's date format may require some effort for some users

Price

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Customerly does offer a mobile app for Android and iOS.

Yes, Customerly does offer an API.

Customerly offers support through a knowledge base.

Customerly software supports English language only.

Customerly software integrates with Webhooks.

The typical users of Customerly include professionals like website owners and digital publishers.

The vendor offers customized pricing plans according to different business needs. It offers a Core Plan at $19/seat/month, a Growth Plan at $69/seat/month, and an Ultimate Plan at $99/seat/month. Get a customized Customerly cost breakdown for your business today.