logo

CustomerSure

CustomerSure assists organizations in enhancing customer retention by gathering immediate feedback and automating subsequent actions. Although its main emphasis...

★ ★ ★ ★ ★

0.00 | 0 Reviews

Watch Demo Get Pricing

CustomerSure assists organizations in enhancing customer retention by gathering immediate feedback and automating subsequent actions. Although its main emphasis...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

CustomerSure assists organizations in enhancing customer retention by gathering immediate feedback and automating subsequent actions. Although its main emphasis is on the experiences of current customers instead of broad market analysis, its transparent reporting generates practical insights. In summary, it serves as a robust resource for teams dedicated to service excellence, with the goal of maintaining client relationships and increasing loyalty.

Product Details

What Is CustomerSure?

CustomerSure is a cloud-based platform designed to capture the Voice of Customer (VoC), specifically catering to regulated industries such as financial services and social housing. It provides a comprehensive approach for collecting feedback through email or SMS, utilizing AI for sentiment analysis, and managing follow-up communications. Unlike basic survey tools, it merges advanced technology with professional support to assist complex organizations in measuring customer satisfaction, ensuring compliance, and fostering significant business growth through enhanced customer loyalty.

CustomerSure Pricing

The pricing for CustomerSure is organized into several plans:

  • CX Starter: £1999/month

  • CX Pro: £2000-7999/month

  • CX Platinum: Custom pricing

Request a tailored quote for your business regarding CustomerSure today!

Note: The pricing may change over time.

CustomerSure Integrations

This software allows integration with various systems and platforms, including:

  • Zendesk suite

  • Help Scout

Check out the CustomerSure demo to discover more about its integration capabilities.

Who Is CustomerSure For?

CustomerSure is well-suited for a diverse array of industries and sectors, such as:

  • Financial services

  • Social housing

  • B2B

  • Care sector

  • Energy and utilities

  • Multi-site firms

Is CustomerSure Right For You?

This software might be the perfect solution if you're looking to transform customer feedback into actionable insights. CustomerSure empowers organizations to forge stronger connections by translating feedback into valuable insights, thereby enhancing satisfaction and loyalty. It is trusted by prominent companies such as Philips, Covéa Insurance, and Barchester Healthcare, demonstrating its effectiveness for large, multi-site organizations. With its UK-hosted, encrypted platform and professional consultancy support, CustomerSure facilitates growth and ongoing improvement in customer experience.

If you're still uncertain whether CustomerSure is the right option for you, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Easy-to-use and fast platform interface
  • ✔ AI-powered analysis for smarter decision-making
  • ✔ Supports multiple industries and roles

Cons

  • ✘ Some advanced features may require training
  • ✘ Platform customization options could improve

Price

Professional

Custom

Get Free Guidance from Our Solution Experts.

Ratings

★ ★ ★ ★ ★
0.00 | 0 reviews

Ratings Distribution

Positive

0%

Neutral

0%

Negative

0%

User Reviews

No reviews yet

Be the first to share your experience with CustomerSure.

Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, CustomerSure offers an API.

CustomerSure primarily supports the English language.

No, CustomerSure does not offer a dedicated mobile app.

CustomerSure price starts at £1999/month for the CX Starter plan and £2000-7999/month for the CX Pro plan. Users can also get a detailed CustomerSure cost breakdown for the CX Platinum plan.

CustomerSure features are used by organizations across industries and sectors, including social housing, financial services, and energy and utilities.

CustomerSure integrates with various third-party applications, such as Zendesk and Help Scout.

CustomerSure offers support through phone and email.