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CustomerX

CustomerX consolidates customer information, offering a comprehensive perspective on the customer journey that aids in minimizing churn and enhancing lifetime v...

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CustomerX consolidates customer information, offering a comprehensive perspective on the customer journey that aids in minimizing churn and enhancing lifetime v...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

CustomerX consolidates customer information, offering a comprehensive perspective on the customer journey that aids in minimizing churn and enhancing lifetime value. Although its sophisticated analytics might necessitate specific training, the platform fosters greater synergy among sales, marketing, and support teams. This alignment empowers more insightful decision-making and continually boosts customer engagement and retention.

Product Details

What Is CustomerX?

CustomerX is an all-encompassing platform for managing customer experiences (CXM) that assists businesses in gathering, analyzing, and responding to customer feedback and behavior throughout the customer journey. It goes beyond conventional ticketing systems by utilizing predictive analytics to automate various tasks, keep track of customer health scores, and pinpoint customers at risk of cancellation. By consolidating data from multiple interaction points, CustomerX fosters personalization, proactive engagement, and tangible enhancements in customer loyalty and retention.

CustomerX Pricing

The pricing structure for CustomerX includes the following plans:

  • Customer Success Plans:

    • Essentials: R$789/month

    • Professional: Custom pricing

    • Enterprise: Custom pricing

  • CX Experience Plans:

    • Basic: R$489/month

    • Teams: R$789/month

    • Enterprise: R$1,089/month

A 7-day free trial is available. Request a tailored price quote for CustomerX tailored to your business today!

Note: The pricing is subject to change.

CustomerX Integrations

CustomerX works seamlessly with the following software:

  • TL;DV

Request a complimentary demo of CustomerX to explore its integration capabilities further.

Who Is CustomerX For?

The platform is well-suited for various industries, including:

  • Customer experience

  • Customer success

  • Sales

  • Marketing

  • Support

Is CustomerX Right For You?

CustomerX sets itself apart by offering specialized tools aimed at reducing churn and driving revenue growth (through upselling and cross-selling) by harnessing predictive analytics and a customer health score system. The platform allows you to monitor the entire customer journey, identifying specific moments of friction or risk, enabling timely interventions. Unlike traditional reactive customer service software, CustomerX adopts a proactive stance, transforming data into actionable insights by integrating smoothly with your current CRM and ticketing solutions.

If you're still uncertain about whether CustomerX is the right fit for you, feel free to reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Predictive analytics identify high-risk customers for proactive retention
  • ✔ Unified data view across sales, marketing, and support touchpoints
  • ✔ High degree of customization for customer journeys and dashboards

Cons

  • ✘ Analytical sophistication requires dedicated training for optimal use
  • ✘ Customization may require outside consulting to achieve desired results

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, CustomerX software offers an API.

CustomerX is primarily in Portuguese and supports English.

CustomerX offers several pricing plans, including Customer Success plans (Essentials at R$789/month and Professional and Enterprise with custom pricing) and CX Experience plans (Basic at R$489/month, Teams at R$789/month, and Enterprise at R$1,089/month), along with a 7-day free trial, and you can request a personalized CustomerX cost quote for your business.

CustomerX does not offer a mobile app.

CustomerX is ideal for sectors including customer experience, customer success, sales, marketing, and support teams.

CustomerX integrates with software such as TL;DV, and you can request a free demo to learn more about how these integrations work.

CustomerX offers support via Phone, Email/Help Desk, a Knowledge Base, and Chat.