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CX+

CX+ serves as a comprehensive email management solution aimed at ensuring excellent communication with customers. Although there is room for enhancement in the...

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CX+ serves as a comprehensive email management solution aimed at ensuring excellent communication with customers. Although there is room for enhancement in the...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

CX+ serves as a comprehensive email management solution aimed at ensuring excellent communication with customers. Although there is room for enhancement in the user interface, its capabilities for tracking status and assigning tasks effectively reduce the chances of overlooked responses and stop agents from working on the same inquiries. Additionally, the platform includes a distinctive synonym feature that supports uniformity in responses.

Product Details

What Is CX+?

CX+ is a service desk solution centered around email, designed to remove the common obstacles faced in manual handling of customer service emails, particularly in busy environments. It converts a shared inbox into a cooperative workspace by offering vital functionalities such as automatic data masking for privacy, visual timelines for quick history retrieval, and a unique synonym/thesaurus feature that helps operators maintain consistent language and tone.

CX+ Pricing

The pricing for CX+ includes the following options:

  • Simple Starter Plan: ¥9,800/month

  • Simple Plan: ¥19,800/month

  • All-in-One Starter Plan: ¥29,800/month

  • All-in-One Plan: ¥49,800/month

Request a customized quote for CX+ pricing tailored to your business today!

Please note that prices may vary.

CX+ Integrations

This software seamlessly integrates with Slack and Chatwork. Schedule a demo of CX+ to delve deeper into these integration options.

Who Is CX+ For?

CX+ is well-suited for various industries, teams, and sectors, including:

  • Customer Service (CS) teams

  • Teams handling a large volume of email inquiries

  • Contact centers located in Japan

  • Product and development teams

  • Organizations focused on Quality Management and CSAT

Is CX+ Right For You?

CX+ stands out as the ideal solution for companies whose main channel for service is email and who need stringent control over the quality and consistency of their responses. This platform effectively tackles two major service issues—missed and duplicate replies—by implementing mandatory assignment and prevention capabilities. Additionally, its functionality to link customer survey feedback to specific email interactions allows for detailed analysis, making it a crucial tool for enhancing quality within customer service and support teams.

If you're still uncertain about the features of CX+, feel free to reach out at info@softwareseekers.com for more assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
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✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Eliminates correspondence errors via status management
  • ✔ Timeline view centralizes all history, including survey feedback and internal escalation
  • ✔ Provides notifications to Slack/Chatwork when ticket volume suddenly increases

Cons

  • ✘ User interface can be improved further for clarity
  • ✘ Initial training may be needed by new users

Price

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

It integrates with popular team communication tools Slack and Chatwork for receiving real-time notifications about ticket volume changes.

No, CX+ does not offer an API.

No, CX+ does not offer a dedicated mobile app.

CX+ software primarily supports English and Japanese.

CX+ price starts with Simple Starter Plan at ¥9,800/month, Simple Plan at ¥19,800/month, All-in-One Starter Plan at ¥29,800/month and All-in-One Plan at ¥49,800/month. Get a detailed CX+ cost breakdown tailored to your specific requirements.

CX+ offers support via contact forms for inquiries and document requests, implying standard email and help desk support.

CX+ features are used by Customer Service (CS) teams, Contact Centers, and related Product teams.