CX+

star star star star star 0.0 (0 reviews) | Customer Service Software · Best Conversational Support Software

Enhance your customer communication with CX+, the all-in-one email management system that ensures timely responses and consistent messaging.

Get Pricing play_circleWatch Demo

Product Overview

CX+ serves as a comprehensive email management solution aimed at ensuring excellent communication with customers. Although there is room for enhancement in the user interface, its capabilities for tracking status and assigning tasks effectively reduce the chances of overlooked responses and stop agents from working on the same inquiries. Additionally, the platform includes a distinctive synonym feature that supports uniformity in responses.

Product Details

What Is CX+?

CX+ is a service desk solution centered around email, designed to remove the common obstacles faced in manual handling of customer service emails, particularly in busy environments. It converts a shared inbox into a cooperative workspace by offering vital functionalities such as automatic data masking for privacy, visual timelines for quick history retrieval, and a unique synonym/thesaurus feature that helps operators maintain consistent language and tone.

CX+ Pricing

The pricing for CX+ includes the following options:

Simple Starter Plan: ¥9,800/month
Simple Plan: ¥19,800/month
All-in-One Starter Plan: ¥29,800/month
All-in-One Plan: ¥49,800/month

Request a customized quote for CX+ pricing tailored to your business today!

Please note that prices may vary.

CX+ Integrations

This software seamlessly integrates with Slack and Chatwork. Schedule a demo of CX+ to delve deeper into these integration options.

Who Is CX+ For?

CX+ is well-suited for various industries, teams, and sectors, including:

Customer Service (CS) teams
Teams handling a large volume of email inquiries
Contact centers located in Japan
Product and development teams
Organizations focused on Quality Management and CSAT

Is CX+ Right For You?

CX+ stands out as the ideal solution for companies whose main channel for service is email and who need stringent control over the quality and consistency of their responses. This platform effectively tackles two major service issues—missed and duplicate replies—by implementing mandatory assignment and prevention capabilities. Additionally, its functionality to link customer survey feedback to specific email interactions allows for detailed analysis, making it a crucial tool for enhancing quality within customer service and support teams.

If you're still uncertain about the features of CX+, feel free to reach out at info@softwareseekers.com for more assistance.

Customer Service Software Features

cancel Analytics

cancel Live Chat

cancel Workflows

cancel API Access

cancel Mobile CRM

cancel Purchasing

cancel Cloud-Based

cancel Node Editing

cancel Self-Service

cancel Phone support

cancel Web Filtering

cancel Call Recording

cancel Call Scripting

cancel Contact Center

cancel Issue Tracking

check_circle Knowledge Base

cancel Sales Tracking

cancel SLA Management

cancel Call Monitoring

cancel Canned Response

cancel Case Management

cancel CRM Integration

cancel Data Encryption

cancel Lead Generation

cancel Lead Management

cancel MLOps Platforms

cancel Reporting & Audit

cancel Task Management

cancel Automation Tools

check_circle Canned Responses

cancel Customer Profile

cancel Customer Support

check_circle Email Management

cancel Order Management

check_circle Queue management

cancel Sales Automation

cancel Security Measure

cancel Speech Analytics

cancel Ticketing System

cancel Activity Tracking

cancel Client Management

cancel Customer Feedback

check_circle Customer Profiles

cancel Real-Time Preview

cancel Sales Forecasting

cancel Ticket Management

cancel Activity Dashboard

cancel Contact Management

cancel Help Desk Software

cancel Internal Ticketing

cancel Live Chat Software

cancel Predictive Dialing

cancel Project Scheduling

cancel Self‑Service Portal

cancel Service Management

cancel Alerts/Notifications

cancel Analytics & Reporting

cancel Automated Responses

cancel Automation & Chatbots

cancel Automation & Workflow

cancel Calendar & Scheduling

cancel Collaboration Tools

cancel Customer Management

cancel Document Management

cancel Email & Phone Support

cancel Employee Engagement

cancel Feedback Management

cancel Firewall Protection

cancel Incident Management

cancel Loyalty and Rewards

cancel Omnichannel Support

cancel Phishing Prevention

cancel Real-Time Dashboard

cancel Reporting & Analytics

cancel Security & Compliance

cancel Self-Service Portal

cancel Threat Intelligence

cancel Vector Import/Export

cancel Welding And Merging

cancel Workflow Automation

cancel Call Center Software

cancel Integration With CRM

cancel Inventory Management

cancel Knowledge Management

cancel Omni-channel Support

cancel Ticketing Management

cancel Warehouse Management

cancel Active Learning Tools

cancel Billing And Invoicing

cancel CRM Integration Tools

cancel Customer Segmentation

check_circle Escalation Management

cancel Inside Sales Software

cancel IT Service Management

cancel Multi-Channel Support

cancel Work Order Management

cancel Call Center Management

cancel Data Labeling Software

cancel Deep Learning Software

cancel Generative AI Software

cancel Opportunity Management

cancel Sales Enablement Tools

cancel Security & Data Handling

check_circle Analytics and Reporting

cancel Contact Center Software

cancel Customer Service/Support

cancel Customizable Dashboards

cancel File Sharing & Management

cancel Knowledge Base Software

cancel Real-Time Communication

cancel Remote Support Software

cancel Reporting and Analytics

cancel SLA Management Software

cancel Social Media Management

cancel Supply Chain Management

cancel Synthetic Data Software

cancel Task & Project Management

cancel AI & Automation Governance

cancel Compliance & Risk Controls

cancel Customer Feedback Survey

cancel Deal Pipeline Management

cancel Social Media Integration

cancel Vulnerability Management

cancel Contact Center Management

check_circle Customer Feedback Surveys

cancel Customer Service Software

cancel Customer Support Software

cancel Live Chat CRM Integration

cancel Machine Learning Software

cancel Mobile Payments & Invoicing

cancel Natural Language Dialogue

cancel Online Portal for Tenants

cancel Sales Pipeline Management

cancel Small Business Scheduling

cancel Channel & Initiation Support

cancel Contact Center Outsourcing

cancel Customer Feedback & Profiles

cancel Customer Support Ticketing

cancel Integrations & Extensibility

cancel Sales Engagement Platforms

cancel Account Management Software

cancel AI-Integrated CRM Solutions

cancel Anti-Virus And Anti-Malware

cancel Business Process Management

cancel Customer Service Automation

cancel Feedback Analytics Software

cancel Knowledge Base & Self-Service

cancel Multi-Factor Authentication

cancel Sales Acceleration Software

cancel Video Surveillance Software

cancel Call Center & Queue Management

cancel Call Reporting and Analytics

cancel Customer Self-Service Portal

cancel Integration with Other Tools

cancel Omnichannel Support Software

cancel Self-Service Portal Software

cancel SF Customer Service Software

cancel Task and Activity Management

cancel Task Assignment And Tracking

cancel Customer Communications Tools

cancel Customer Feedback and Surveys

cancel Deterministic Execution Layer

cancel Remote Video Support Software

cancel Security Audits And Reporting

cancel Appointment & Booking Management

cancel Automated Appointment Reminder

cancel Barcode And QR Code Generation

cancel Call Transfer and Conferencing

cancel Customer Experience Management

cancel Customer Self-Service Software

cancel Escalation Management Software

cancel Interactive Voice Response (IVR)

cancel Call Center Management Software

cancel Collaboration and Communication

cancel Content and Document Management

cancel Conversational Support Software

cancel CRM-Integrated Support Software

cancel Customer Communication Tracking

cancel Other Customer Service Software

cancel Analytics and Reporting Software

cancel Appointment Management/Scheduling

check_circle Automated Responses And Chatbots

cancel Customer Feedback & SLA Management

cancel Integration with Marketing Tools

cancel Analytics and Analytics Reporting

cancel Configuration Management Database

cancel Integration with Third-Party Apps

cancel Voicemail and Callback Management

cancel Digital Customer Service Platforms

cancel Knowledge Base / Self-Service Portal

cancel Conversational Intelligence Software

cancel Customer Relationship Management (CRM)

cancel Customer Service Automation Software

cancel Omnichannel Customer Support Software

cancel Multilingual Customer Support Software

cancel Data Science & Machine Learning Platforms

cancel Enterprise Feedback Management Software

cancel Chatbots / Automated responses And Chatbots

cancel Omnichannel Support / Multi-Channel Support

cancel Integration with Help Desk and Support Systems

cancel Knowledge Base / Content Creation and Management

Pros & Cons

Pros

checkEliminates correspondence errors via status management

checkTimeline view centralizes all history, including survey feedback and internal escalation

checkProvides notifications to Slack/Chatwork when ticket volume suddenly increases

Cons

closeUser interface can be improved further for clarity

closeInitial training may be needed by new users

User Reviews

0.0

star star star star star

0 reviews

Positive

Neutral

Negative

rate_review

No reviews yet

Be the first to share your experience with CX+.

Frequently Asked Questions

It integrates with popular team communication tools Slack and Chatwork for receiving real-time notifications about ticket volume changes.

No, CX+ does not offer an API.

No, CX+ does not offer a dedicated mobile app.

CX+ software primarily supports English and Japanese.

CX+ price starts with Simple Starter Plan at ¥9,800/month, Simple Plan at ¥19,800/month, All-in-One Starter Plan at ¥29,800/month and All-in-One Plan at ¥49,800/month. Get a detailed CX+ cost breakdown tailored to your specific requirements.

CX+ offers support via contact forms for inquiries and document requests, implying standard email and help desk support.

CX+ features are used by Customer Service (CS) teams, Contact Centers, and related Product teams.

Still deciding on CX+?

Talk to a specialist — they'll compare it against your shortlist for free.

chat_bubbleTalk to an expert

CX+

How would you rate the overall quality?

Overall Rating

☆ ☆ ☆ ☆ ☆

Ease of Use

Value for Money

Customer Support

Functionality