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CX Genie

CX Genie offers AI-powered customer service solutions, enabling effective management of chats, tickets, and support processes. While a few users have noted that...

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CX Genie offers AI-powered customer service solutions, enabling effective management of chats, tickets, and support processes. While a few users have noted that...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

CX Genie offers AI-powered customer service solutions, enabling effective management of chats, tickets, and support processes. While a few users have noted that some adjustments may be necessary during the bot's training phase, its user-friendly design, support across various channels, and smooth transition from AI to human representatives significantly enhance the customer service experience. Overall, it provides reliable automation for support tasks.

Product Details

What Is CX Genie?

CX Genie is a cloud-driven customer service solution designed for businesses seeking automated and scalable support options. It features Artificial Intelligence (AI) chatbots that can manage inquiries in real-time and comes equipped with a comprehensive helpdesk and ticket management system to streamline request handling. Teams have the ability to design personalized conversation flows, allowing them to respond effectively based on Frequently Asked Questions (FAQs) or knowledge base resources. This capability aids in minimizing repetitive questions and managing support workloads efficiently.

CX Genie Pricing

The software provides the following subscription plans:

  • Free: $0 forever (supports 200 conversations/month)

  • Starter: $39.99/month (supports 5,000 conversations/month)

  • Team: $89.99/month (supports 15,000 conversations/month)

  • Business: $249.99/month (supports 60,000 conversations/month)

Request a customized pricing quote for your CX Genie needs today.

Please note: Pricing is subject to change.

CX Genie Integrations

This platform connects seamlessly with various third-party applications and systems, including:

  • WordPress

  • Shopify software

  • Magento

  • Instagram software

  • Slack software

  • Discord

  • Telegram

Schedule a complimentary CX Genie demo to discover more about the integration options available.

Who Is CX Genie For?

CX Genie is ideal for a diverse array of industries and sectors, which may include:

  • Software development

  • Consulting

  • Financial services

  • Hospitality

  • Retail

Is CX Genie Right For You?

If your support team faces challenges with high ticket volumes, frequent customer inquiries, or the need for round-the-clock availability, CX Genie could be the solution. It automates standard chat interactions while still enabling a human handover for more complex issues. With its AI-driven auto-responses, ticket management features, and workflow automation, it helps minimize manual tasks and ensures prompt replies. This is particularly advantageous for customer support teams, e-commerce ventures, and agencies that require scalable solutions. Additionally, the platform incorporates industry-standard security protocols to safeguard customer information.

If you're still uncertain whether CX Genie is the right choice for you, feel free to reach out to our customer support team at info@softwareseekers.com for more assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ The setup process only takes a little time
  • ✔ Multilingual support works smoothly
  • ✔ Manages multi-channel chats reliably day by day

Cons

  • ✘ Occasional downtime may disrupt operations
  • ✘ Feature compatibility can vary across categories

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The software provides four plans: a Free plan at $0 forever with 200 conversations/month, a Starter plan at $39.99/month with 5,000 conversations/month, a Team plan at $89.99/month with 15,000 conversations/month, and a Business plan at $249.99/month with 60,000 conversations/month. Contact us to request a personalized CX Genie cost quote based on your institution's requirements.

The software supports nearly 200 languages, including English.

Yes, CX Genie offers an API.

The platform integrates with several third-party applications and systems, including WordPress, Shopify, Magento, Instagram, Slack, Discord, and Telegram.

CX Genie is suitable for various industries, which may include software development, consulting, financial services, hospitality, and retail.

Yes, CX Genie offers a mobile app for both Android and iOS users.

The platform provides support via email and FAQs.