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CXInfinity

With CXInfinity, customer interaction is made more efficient by integrating both digital and voice channels, which supports smooth journey management. While the...

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With CXInfinity, customer interaction is made more efficient by integrating both digital and voice channels, which supports smooth journey management. While the...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

With CXInfinity, customer interaction is made more efficient by integrating both digital and voice channels, which supports smooth journey management. While the licensing framework may present some challenges, the platform's extensive customization capabilities and its proficiency in connecting traditional systems with contemporary digital channels render it an attractive option for managing engagement.

Product Details

What Is CXInfinity?

CXInfinity is an innovative digital engagement platform crafted to consolidate customer interactions from various channels into one cohesive interface. It works smoothly with existing telephony systems, enabling businesses to embrace digital messaging without overhauling their core infrastructure. This software centralizes communications from chat, social media, and email, providing agents with instant access to customer context. By enhancing data accessibility, CXInfinity minimizes average handling times and equips teams to deliver tailored support experiences effectively, addressing the significant challenge of fragmented communication silos.

CXInfinity Pricing

The pricing for CXInfinity is tailored to meet the individual requirements of users. Contact us for a personalized quote regarding CXInfinity costs.

CXInfinity Integrations

This software supports integration with a variety of systems and platforms, including:

  • HubSpot

  • Zendesk

  • Microsoft Dynamics

  • Oracle

  • Service Now

Schedule a complimentary demo of CXInfinity to discover more about its integration capabilities.

Who Is CXInfinity For?

CXInfinity is well-suited for numerous industries and sectors, such as:

  • Healthcare

  • Insurance

  • Government

  • Telecom

  • Retail

Is CXInfinity Right For You?

CXInfinity stands out as the top option for organizations aiming to incorporate modern digital functionalities onto their legacy voice infrastructure without significant disruption. Its key feature is the unified desktop, which consolidates data from various core systems like Epic and Jack Henry directly into the agent interface. This specialized focus makes it particularly advantageous for regulated sectors such as healthcare and banking that necessitate rigorous compliance and thorough integration. Acknowledged for decreasing agent toggle tax, this software provides a strategic pathway to achieving omnichannel maturity.

If you're still uncertain about whether CXInfinity is the right fit for you and seek professional guidance to make an informed choice, please contact us at info@softwareseekers.com.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Seamless integration with existing platforms
  • ✔ High flexibility and customization options
  • ✔ Unified interface improves agent productivity

Cons

  • ✘ Licensing can be tricky
  • ✘ Lacks a dedicated mobile app

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Businesses across various industries, including telecom, retail, government, insurance, and healthcare, benefit from CXInfinity features.

The software supports integration with a variety of platforms and systems, including Oracle, Microsoft Dynamics, Zendesk, ServiceNow, and HubSpot.

The platform offers customized pricing tailored to each user’s specific requirements. You can also request a personalized CXInfinity price quote now.

No, it does not offer a mobile app.

The software offers an FAQs forum, chat, email, and phone support.

No, CXInfinity software does not provide an API.

The platform supports the English language.