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Daktela

The unified communication dashboard from Daktela allows teams to handle incoming calls, chats, and tickets all in one location, facilitating more seamless inter...

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The unified communication dashboard from Daktela allows teams to handle incoming calls, chats, and tickets all in one location, facilitating more seamless inter...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

The unified communication dashboard from Daktela allows teams to handle incoming calls, chats, and tickets all in one location, facilitating more seamless interactions with customers. While it might take some time for new users to familiarize themselves with its extensive range of features, the platform's automation capabilities and omnichannel workflows significantly enhance efficiency and improve service delivery.

Product Details

What Is Daktela?

Daktela is a comprehensive cloud contact center solution that integrates various channels such as voice, chat, email, social media, CRM, ticketing, and automation within a unified workspace. This platform enhances communication, effectively manages interactions, and provides tailored support at scale through user-friendly tools. With advanced real-time analytics and AI-driven features, it offers valuable insights that cater to clients with substantial engagement requirements. Daktela is well-known for its helpdesk functionality, which simplifies the resolution of customer inquiries and assists in meeting urgent deadlines.

Daktela Pricing

The cost of Daktela depends on the chosen modules, deployment method, and the size of your team. It provides flexible packages customized for call centers, helpdesks, and omnichannel communication needs that include:

  • Contact Centre: Custom price

  • Cloud Phone: Custom price

  • AI Agents: Custom price

  • Workforce Management: Custom price

For a tailored pricing quote specific to your business, please request a personalized Daktela pricing estimate.

Note: Pricing is subject to change.

Daktela Integrations

This software allows integration with various platforms, including:

  • Salesforce CRM

  • Zendesk suite

  • Microsoft Dynamics 365

  • Hubspot CRM software

  • Shopify software

Schedule a complimentary Daktela demo to discover more about its integration capabilities.

Who Is Daktela For?

Daktela serves a diverse array of industries such as:

  • E-commerce

  • IT sector

  • Manufacturing

  • Finance and insurance

  • Automotive

Is Daktela Right For You?

If you are looking for an omnichannel platform that boosts your call center's productivity without overwhelming your staff, Daktela could be a great choice. By integrating voice, chat, email, ticketing, and CRM into one platform, it offers robust automation and scalable modules to handle both inbound and outbound calls, along with auto-call routing and recording features. Companies like Notino utilize Daktela to efficiently manage extensive customer communications and enhance service-level outcomes.

If you still have questions about whether Daktela is right for you, reach out to our support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Omnichannel communication in a single platform
  • ✔ Built-in CRM with ticketing and automation
  • ✔ Wide range of integrations makes it effective for query resolution

Cons

  • ✘ The system has bugs that impact performance
  • ✘ The mobile app is outdated

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

It integrates with Salesforce, Zendesk, Shopify, HubSpot, Microsoft Dynamics, WhatsApp, Viber, Facebook Messenger, and more.

Daktela offers support via online tickets, email, and phone.

Yes, Daktela offers a mobile app for iOS and Android to support on-the-go communication.

The Daktela price varies depending on modules and deployment type. Request a personalized Daktela pricing quote for your business.

Daktela supports multiple languages, including English, Czech, Slovak, Polish, and more.

Yes, Daktela provides a REST API that supports custom integrations and workflow extensions.

Customer service teams, contact centers, sales teams, IT departments, and support organizations across e-commerce, logistics, telecom, and healthcare.