Daktela

star star star star star 0.0 (0 reviews) | Customer Service Software · Best Conversational Support Software

Streamline your customer interactions with Daktela's unified communication dashboard, enhancing efficiency through automation and omnichannel workflows.

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Product Overview

The unified communication dashboard from Daktela allows teams to handle incoming calls, chats, and tickets all in one location, facilitating more seamless interactions with customers. While it might take some time for new users to familiarize themselves with its extensive range of features, the platform's automation capabilities and omnichannel workflows significantly enhance efficiency and improve service delivery.

Product Details

What Is Daktela?

Daktela is a comprehensive cloud contact center solution that integrates various channels such as voice, chat, email, social media, CRM, ticketing, and automation within a unified workspace. This platform enhances communication, effectively manages interactions, and provides tailored support at scale through user-friendly tools. With advanced real-time analytics and AI-driven features, it offers valuable insights that cater to clients with substantial engagement requirements. Daktela is well-known for its helpdesk functionality, which simplifies the resolution of customer inquiries and assists in meeting urgent deadlines.

Daktela Pricing

The cost of Daktela depends on the chosen modules, deployment method, and the size of your team. It provides flexible packages customized for call centers, helpdesks, and omnichannel communication needs that include:

Contact Centre: Custom price
Cloud Phone: Custom price
AI Agents: Custom price
Workforce Management: Custom price

For a tailored pricing quote specific to your business, please request a personalized Daktela pricing estimate.

Note: Pricing is subject to change.

Daktela Integrations

This software allows integration with various platforms, including:

Salesforce CRM
Zendesk suite
Microsoft Dynamics 365
Hubspot CRM software
Shopify software

Schedule a complimentary Daktela demo to discover more about its integration capabilities.

Who Is Daktela For?

Daktela serves a diverse array of industries such as:

E-commerce
IT sector
Manufacturing
Finance and insurance
Automotive

Is Daktela Right For You?

If you are looking for an omnichannel platform that boosts your call center's productivity without overwhelming your staff, Daktela could be a great choice. By integrating voice, chat, email, ticketing, and CRM into one platform, it offers robust automation and scalable modules to handle both inbound and outbound calls, along with auto-call routing and recording features. Companies like Notino utilize Daktela to efficiently manage extensive customer communications and enhance service-level outcomes.

If you still have questions about whether Daktela is right for you, reach out to our support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkOmnichannel communication in a single platform

checkBuilt-in CRM with ticketing and automation

checkWide range of integrations makes it effective for query resolution

Cons

closeThe system has bugs that impact performance

closeThe mobile app is outdated

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Frequently Asked Questions

It integrates with Salesforce, Zendesk, Shopify, HubSpot, Microsoft Dynamics, WhatsApp, Viber, Facebook Messenger, and more.

Daktela offers support via online tickets, email, and phone.

Yes, Daktela offers a mobile app for iOS and Android to support on-the-go communication.

The Daktela price varies depending on modules and deployment type. Request a personalized Daktela pricing quote for your business.

Daktela supports multiple languages, including English, Czech, Slovak, Polish, and more.

Yes, Daktela provides a REST API that supports custom integrations and workflow extensions.

Customer service teams, contact centers, sales teams, IT departments, and support organizations across e-commerce, logistics, telecom, and healthcare.

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