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Dameware Remote Support

Dameware Remote Support is a comprehensive solution for customer service that consolidates Active Directory management alongside remote administration tools. Th...

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Dameware Remote Support is a comprehensive solution for customer service that consolidates Active Directory management alongside remote administration tools. Th...

Watch Demo Get Pricing
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Product Overview

Dameware Remote Support is a comprehensive solution for customer service that consolidates Active Directory management alongside remote administration tools. This functionality allows users to perform tasks such as password resets, modifications to group policies, and extensive user management all from a single interface. Although the multiscreen feature for remote sessions could benefit from enhancements, the platform offers support across various operating systems, along with capabilities for remote monitoring and alert notifications.

Product Details

What Is Dameware Remote Support?

Dameware Remote Support is a cloud-based platform designed for customer service that offers functionalities for remote control and systems management. This tool allows users to perform various tasks such as remote rebooting, managing services and processes, transferring files, viewing event logs, and accessing both on-premises and remote endpoints without supervision. It streamlines 'Active Directory' management by allowing password resets, account unlocking, group policy modifications, and the handling of multiple AD domains from a single 'MMC'-style interface. Additionally, it provides multi-platform remote access, 'Wake-On-LAN' capabilities, and 'FIPS'-validated cryptography to ensure secure administration.

Dameware Remote Support Pricing

The pricing structure for Dameware Remote Support includes the following plans:

  • Dameware Remote Support Plan: starts at $520

  • Dameware Mini Remote Control Plan: starts at $370

  • Dameware Remote Everywhere Plan: starts at $972

For a price tailored to your specific business needs and budget, consider reaching out for a customized quote.

Please note that pricing is subject to change.

Dameware Remote Support Integrations

Dameware Remote Support seamlessly integrates with a variety of applications, including:

  • Google Analytics

  • Dropbox DocSend

  • Azure Active Directory

  • Jira software

  • Slack software

  • Zendesk Suite

Schedule a complimentary demo of Dameware Remote Support to learn more about its integration options.

Who Is Dameware Remote Support For?

This software is ideal for various sectors, including:

  • IT

  • Administration

  • Government

Is Dameware Remote Support Right For You?

Dameware Remote Support is perfect for organizations looking to consolidate IT administration and remote support into a single management console, facilitating quicker troubleshooting with minimal context-switching. It supports automated maintenance tasks, remote service control, and Active Directory modifications, allowing technicians to address issues without needing physical access to endpoints.

If you're still uncertain whether Dameware Remote Support fits your needs, please reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Centralizes AD management and AD tools
  • ✔ Provides remote reboot, service control, file ops, and event log management
  • ✔ Delivers multi-platform support
  • ✔ Includes ‘Wake-on-LAN' access

Cons

  • ✘ It may require some improvements in its connectivity when bandwidth is shallow
  • ✘ The platform may require some effort to add machines

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Dameware Remote Support does offer an API.

Yes, Dameware Remote Support does offer a mobile app for Android and iOS.

The typical users of Dameware Remote Support include sectors like IT, government, and administration.

Dameware Remote Support software supports English language only.

Dameware Remote Support offers support through email, phone number, and form submission.

Dameware Remote Support software integrates with a wide range of apps, including Active Directory, Google Analytics, Dropbox DocuSend, Azure Active Directory, Jira software, Slack software, Zendesk Suite, and more.

The vendor offers customized pricing plans according to different business needs. It offers a Dameware Remote Support Plan starting at $520, a Dameware Mini Remote Control Plan starting at $370, and a Dameware Remote Everywhere Plan starting $972. Get a customized Dameware Remote Support cost breakdown for your business today.