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Delacon

Delacon provides businesses with the tools to precisely attribute phone calls and assess their performance through sophisticated tracking and speech analytics....

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Delacon provides businesses with the tools to precisely attribute phone calls and assess their performance through sophisticated tracking and speech analytics....

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Product Overview

Delacon provides businesses with the tools to precisely attribute phone calls and assess their performance through sophisticated tracking and speech analytics. Although the dashboards may benefit from some enhancements, the automated SMS feature and reporting capabilities facilitate smoother communication. This solution is specifically designed for companies looking to enhance their call-driven conversions and gain valuable operational insights.

Product Details

What Is Delacon?

Delacon is an innovative cloud-based platform for Call Analytics and Management, crafted for businesses of various sizes looking for flexible solutions. This software consolidates phone call intelligence by providing advanced Call Tracking alongside AI-driven Speech Analytics. As a result, users can effectively link leads to their marketing origins, thereby enhancing advertising expenditures. Furthermore, it includes vital routing and management features to ensure that important customer calls are attended to promptly, reducing the chances of lost sales opportunities.

Delacon Pricing

Delacon presents personalized pricing plans that cater to the unique requirements of each business. Reach out today to obtain a customized Delacon pricing plan for your company!

Delacon Integrations

The software seamlessly integrates with a variety of systems and platforms, including:

  • tapClicks

  • Zapier software

  • Tableau software

  • Looker Studio

  • Genesys

  • Google Big Query

Schedule a complimentary Delacon demo to discover more about its integration options.

Who Is Delacon For?

The Delacon software is perfectly suited for numerous industries and sectors, such as:

  • Healthcare and education

  • Finance and insurance

  • Franchise and multi-location businesses

  • Real estate and construction

  • Retail and travel

  • Utilities and government

Is Delacon Right For You?

If your business heavily depends on inbound calls and you seek clarity on their origins, Delacon is an excellent choice. It resolves the challenge of ambiguous lead sources by connecting calls directly to specific marketing campaigns while automating the management of high call volumes, ensuring no potential lead goes unaddressed.

This software is constructed on a secure, scalable framework and adheres to international data protection regulations. It has earned the trust of companies like HP, Bridgestone, Suncorp, and Yokohama, making it suitable for businesses of any size in need of dependable call tracking and analytics.

If you’re still uncertain whether Delacon is the right solution for you, please contact our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Comprehensive call tracking and management solution
  • ✔ Reliable tracking for inbound marketing campaigns
  • ✔ Provides detailed analytics for performance monitoring

Cons

  • ✘ Platform and website feel slightly outdated
  • ✘ Manual monthly account management missing

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The software is available in English.

Delacon pricing is customized to each business’s specific needs. Get in touch for a personalized Delacon cost estimate.

Delacon offers support through phone, email and live chat.

Delacon features are ideal for users in healthcare and education, finance and insurance, franchise and multi-location, real estate and construction, retail and travel, and utilities and government.

No, Delacon does not have a dedicated mobile app.

The software integrates with multiple platforms, including TapClicks, Zapier, Tableau, Looker Studio, GENESYS, and Google Big Query.

Yes, Delacon provides an API.