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Desk360

The Desk360 application streamlines customer support by consolidating various communication channels into one unified inbox, facilitating smoother interactions...

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The Desk360 application streamlines customer support by consolidating various communication channels into one unified inbox, facilitating smoother interactions...

Watch Demo Get Pricing
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Product Overview

The Desk360 application streamlines customer support by consolidating various communication channels into one unified inbox, facilitating smoother interactions and quicker resolution times. Although the user interface could benefit from some enhancements, its effective omnichannel features and budget-friendly pricing make it a valuable resource for a wide range of support teams.

Product Details

What Is Desk360?

Desk360 serves as a comprehensive customer service platform designed to streamline communication for businesses, regardless of their size. It aggregates messages from various channels, including WhatsApp, social media, and email, into a single cohesive interface, enabling agents to reply swiftly.

By leveraging sophisticated ticketing and automation features, Desk360 addresses the challenge of disjointed interactions. This empowers support teams to efficiently handle large volumes of inquiries while ensuring high levels of customer satisfaction.

Desk360 Pricing

The pricing structure for Desk360 includes several options:

  • Free Plan: $0

  • Meta: Custom pricing

Request a tailored pricing quote for Desk360 that suits your business needs today!

Note: Pricing may vary over time.

Desk360 Integrations

This software seamlessly integrates with numerous systems and platforms, including:

  • WhatsApp Business

  • Facebook

Check out the Desk360 demo to discover more about its integration capabilities.

Who Is Desk360 For?

Desk360 is well-suited for a diverse array of industries and sectors, such as:

  • Financial services

  • E-commerce

  • Retail

  • Healthcare

  • Travel

  • Insurance

Is Desk360 Right For You?

If your business requires a centralized approach to manage various support channels, Desk360 is an excellent option. It stands out in the omnichannel market, particularly for companies that heavily depend on WhatsApp and social media engagement. Additionally, it presents an economical entry point for expanding teams. Desk360 complies with Personal Data Protection Law No. 6698 (PDPL) and implements measures to ensure secure data hosting.

If you’re still uncertain about whether Desk360 is the right choice for you, reach out to our customer support team at info@softwareseekers.com for more assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✘ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Supports standardized methods for contact replies
  • ✔ Provides automated management of work processes
  • ✔ Offers full record of contact interactions

Cons

  • ✘ Initial setup demands focused attention
  • ✘ Detailed analytics may require manual data export

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Desk360 software is designed for businesses in industries like travel, insurance, retail, e-commerce, financial services, and healthcare.

The platform provides support through email and chat.

Yes, the software offers a mobile application.

The vendor offers a Free Plan and Meta (Custom pricing). Request a customized Desk360 price quote for your business today!

Yes, Desk360 provides an API.

The software integrates with platforms such as Facebook and WhatsApp Business.

The platform supports English and Turkish languages.