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Desk365

Desk365 enhances customer support through effective ticket management, automation, and integration across multiple channels. Though certain advanced functionali...

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Desk365 enhances customer support through effective ticket management, automation, and integration across multiple channels. Though certain advanced functionali...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Desk365 enhances customer support through effective ticket management, automation, and integration across multiple channels. Though certain advanced functionalities might need extra setup, it is ideal for medium to large enterprises looking for efficient helpdesk operations and quicker response times for customers.

Product Details

What Is Desk365?

Desk365 is an innovative helpdesk software powered by artificial intelligence, tailored for teams of any size across diverse industries. Its features include multi-channel ticket management, automation capabilities, and seamless integration with Microsoft Teams, all aimed at enhancing customer support processes. With Desk365, users can efficiently manage, track, and resolve support tickets. The software also includes functionalities like Service Level Agreements (SLAs), a comprehensive knowledge base, and timely notifications to boost agent productivity and elevate service quality.

Desk365 Pricing

Desk365 provides the following pricing options:

  • Free Plan: $0 (lifetime)

  • Standard: $16 per agent per month

  • Plus: $25 per agent per month

A free trial is available for both the ‘Standard’ and ‘Plus’ plans. Reach out for a customized Desk365 pricing quote tailored to your business needs!

Please note that pricing may change.

Desk365 Integrations

This software can integrate with various platforms and systems, including:

  • Microsoft 365 software

  • Microsoft Teams

  • Power BI

  • Jira software

  • Asana

Schedule a complimentary Desk365 demo to explore its integration capabilities further.

Who Is Desk365 For?

Desk365 is well-suited for organizations spanning numerous industries and sectors, such as:

  • Banking and finance

  • Healthcare

  • Education

  • IT services

  • E-commerce

  • Manufacturing

  • Government

Is Desk365 Right For You?

If your team seeks to enhance customer support through an AI-driven ticketing system and automation features, Desk365 presents a cohesive helpdesk platform that integrates effortlessly with your current tools. Over 7,000 businesses around the globe trust it, emphasizing data security and compliance by adhering to SOC 2 Type 2 standards and GDPR regulations. This solution could be an excellent match if you're focused on elevating agent productivity and refining support workflows.

If you're still unsure whether Desk365 is the right solution for you, feel free to reach out to our customer service team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Easy to use and intuitive interface
  • ✔ Seamless integration with Microsoft Teams
  • ✔ Responsive and supportive customer service

Cons

  • ✘ Reporting and analytics are somewhat basic
  • ✘ Notifications and template options could be improved

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Desk365 offers an API.

Desk365 supports 25 different languages, including English, Arabic, Urdu, Hebrew, and Persian.

The vendor offers three Desk365 price plans: Free plan, Standard plan at $16/agent/month, and Plus plan at $25/agent/month, offering options to fit different business needs. Get a detailed Desk365 cost breakdown tailored to your specific requirements.

Desk365 integrates with multiple systems and platforms, including Jira software, Microsoft 365 software, and Microsoft Teams.

Desk365 offers support through email and a help center.

Desk365 features are used by businesses across a wide range of industries and sectors, including IT, finance, healthcare, and education.

No, Desk365 currently does not offer a dedicated mobile app.