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Deskpro

Deskpro serves as a comprehensive help desk solution that integrates customer interactions from various channels, including email, chat, telephone, and social m...

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Deskpro serves as a comprehensive help desk solution that integrates customer interactions from various channels, including email, chat, telephone, and social m...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Deskpro serves as a comprehensive help desk solution that integrates customer interactions from various channels, including email, chat, telephone, and social media, into one user-friendly interface. Although the documentation for its plugins may occasionally be unclear regarding setup consequences, it nonetheless provides robust automation features and adaptable workflows that are relied upon by teams worldwide.

Product Details

What Is Deskpro?

Deskpro is a helpdesk solution designed for both internal teams and external customer service functions. It aims to optimize workflows, boost team efficiency, and elevate customer satisfaction by utilizing organized ticket management, task automation, and collaborative features. This software is crafted to grow alongside your business, accommodating both small groups and large enterprises. You can choose between a fully hosted cloud option or a self-hosted on-premises setup.

Deskpro Pricing

Deskpro presents a clear pricing structure for both cloud-based and self-hosted options, along with the possibility of a free trial. The available plans are:

  • Cloud

    • Team - $49/user/month

    • Professional - $69/user/month

    • Enterprise - $99/user/month

  • Self-Hosted

    • Professional - $59/user/month (billed annually)

    • Enterprise - $99/user/month (billed annually)

To receive customized Deskpro pricing, reach out to us today!

Please note: Pricing may vary.

Deskpro Integrations

This software is compatible with various systems and platforms, including:

  • HubSpot CRM software

  • Jira

  • Mailchimp software

  • Salesforce

  • Asana

  • Basecamp software

  • ClickUp software

Watch a free Deskpro demo to discover more about its integration capabilities.

Who Is Deskpro For?

The Deskpro software is suitable for numerous industries and sectors, such as:

  • Customer support teams

  • IT and technical support

  • HR and internal helpdesks

  • Educational institutions

  • Managed service providers (MSPs)

Is Deskpro Right For You?

If your organization requires a versatile helpdesk that caters to both customer-facing teams and internal departments, Deskpro may be an excellent choice. Its robust ticketing system, integrated CRM, and customizable workflows simplify challenging support tasks for businesses of all sizes. Whether utilized in the cloud or as an on-premises solution, Deskpro provides scalable desk functionality across diverse industries. With its automation features and broad range of integrations, it’s perfect for teams looking to improve responsiveness and enhance communication across various channels.

If you're still uncertain whether Deskpro is the right solution for you, please contact our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Streamlined on-site task management
  • ✔ Improved workflow prioritization
  • ✔ Enhanced service delivery efficiency

Cons

  • ✘ No toggle for preview hover
  • ✘ Unresponsive ticket access on Android

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Deskpro offers a mobile app for both Android and iOS devices.

Yes, Deskpro offers an API.

Deskpro supports integration with multiple systems and platforms, such as HubSpot, Jira, Mailchimp, Salesforce, Asana, Basecamp, ClickUp, Clockify, Facebook, and Github.

Deskpro offers support through live chat, product tours, the help center, online tickets, product consultancy services, training, onboarding, social media networks, and data migration.

The vendor offers support in more than 20 languages, including English (UK), English (US), French, German, Italian, Japanese, Spanish, and Turkish.

The typical users of Deskpro are customer support teams, IT and technical support, HR and internal helpdesks, educational institutions, and managed service providers (MSPs).

Deskpro offers two transparent pricing models: cloud-based and self-hosted. Cloud pricing starts from $49/user/month for Team, $69/user/month for Professional, and $99/user/month for Enterprise. Self-Hosted plans offer $59/user/month (billed annually) for Professional and $99/user/month (billed annually) for Enterprise. Request a customized Deskpro pricing estimate.Disclaimer: The pricing is subject to change.