Deskpro

star star star star star 0.0 (0 reviews) | Customer Service Software · Best Conversational Support Software

Streamline customer support with Deskpro, the omnichannel help desk that unifies conversations and boosts productivity through powerful automation.

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Product Overview

Deskpro serves as a comprehensive help desk solution that integrates customer interactions from various channels, including email, chat, telephone, and social media, into one user-friendly interface. Although the documentation for its plugins may occasionally be unclear regarding setup consequences, it nonetheless provides robust automation features and adaptable workflows that are relied upon by teams worldwide.

Product Details

What Is Deskpro?

Deskpro is a helpdesk solution designed for both internal teams and external customer service functions. It aims to optimize workflows, boost team efficiency, and elevate customer satisfaction by utilizing organized ticket management, task automation, and collaborative features. This software is crafted to grow alongside your business, accommodating both small groups and large enterprises. You can choose between a fully hosted cloud option or a self-hosted on-premises setup.

Deskpro Pricing

Deskpro presents a clear pricing structure for both cloud-based and self-hosted options, along with the possibility of a free trial. The available plans are:

Cloud
- Team - $49/user/month
- Professional - $69/user/month
- Enterprise - $99/user/month
Self-Hosted
- Professional - $59/user/month (billed annually)
- Enterprise - $99/user/month (billed annually)

To receive customized Deskpro pricing, reach out to us today!

Please note: Pricing may vary.

Deskpro Integrations

This software is compatible with various systems and platforms, including:

HubSpot CRM software
Jira
Mailchimp software
Salesforce
Asana
Basecamp software
ClickUp software

Watch a free Deskpro demo to discover more about its integration capabilities.

Who Is Deskpro For?

The Deskpro software is suitable for numerous industries and sectors, such as:

Customer support teams
IT and technical support
HR and internal helpdesks
Educational institutions
Managed service providers (MSPs)

Is Deskpro Right For You?

If your organization requires a versatile helpdesk that caters to both customer-facing teams and internal departments, Deskpro may be an excellent choice. Its robust ticketing system, integrated CRM, and customizable workflows simplify challenging support tasks for businesses of all sizes. Whether utilized in the cloud or as an on-premises solution, Deskpro provides scalable desk functionality across diverse industries. With its automation features and broad range of integrations, it’s perfect for teams looking to improve responsiveness and enhance communication across various channels.

If you're still uncertain whether Deskpro is the right solution for you, please contact our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkStreamlined on-site task management

checkImproved workflow prioritization

checkEnhanced service delivery efficiency

Cons

closeNo toggle for preview hover

closeUnresponsive ticket access on Android

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Frequently Asked Questions

Yes, Deskpro offers a mobile app for both Android and iOS devices.

Yes, Deskpro offers an API.

Deskpro supports integration with multiple systems and platforms, such as HubSpot, Jira, Mailchimp, Salesforce, Asana, Basecamp, ClickUp, Clockify, Facebook, and Github.

Deskpro offers support through live chat, product tours, the help center, online tickets, product consultancy services, training, onboarding, social media networks, and data migration.

The vendor offers support in more than 20 languages, including English (UK), English (US), French, German, Italian, Japanese, Spanish, and Turkish.

The typical users of Deskpro are customer support teams, IT and technical support, HR and internal helpdesks, educational institutions, and managed service providers (MSPs).

Deskpro offers two transparent pricing models: cloud-based and self-hosted. Cloud pricing starts from $49/user/month for Team, $69/user/month for Professional, and $99/user/month for Enterprise. Self-Hosted plans offer $59/user/month (billed annually) for Professional and $99/user/month (billed annually) for Enterprise. Request a customized Deskpro pricing estimate.Disclaimer: The pricing is subject to change.

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