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Deskware

Deskware offers an all-in-one customer service software solution designed to help users effectively monitor and resolve support tickets. Although it does not ha...

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Deskware offers an all-in-one customer service software solution designed to help users effectively monitor and resolve support tickets. Although it does not ha...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Deskware offers an all-in-one customer service software solution designed to help users effectively monitor and resolve support tickets. Although it does not have a public API, its robust automation capabilities, transparent pricing structure, and strategic advantages position it as an attractive option for managing support operations efficiently.

Product Details

What Is Deskware?

Deskware is an innovative, cloud-driven customer service solution that aims to merge manual and automated support processes into one cohesive platform. By bringing together various communication channels—such as email and a self-service portal—it allows support teams to address customer inquiries more swiftly while minimizing obstacles. This software stands out due to its comprehensive feature set, which includes management of Service Level Agreements (SLAs) to guarantee prompt resolutions and automated workflows to manage repetitive tasks. Perfect for businesses looking to expand their support operations, Deskware effectively tackles the challenges of disjointed communication and missed deadlines by keeping all interactions organized and easily traceable in one location.

Deskware Pricing

The pricing structure for Deskware is straightforward with a flat-rate approach:

  • Monthly Plan - $29 per agent, per month

  • Annual Plan - $295 per agent, per year

A 14-day free trial is also offered. Contact us for a personalized Deskware pricing proposal.

Note: Pricing may change.

Deskware Integrations

This software is compatible with a variety of systems and platforms, including:

  • Salesforce

  • Zapier

  • IT Glue

  • Kaseya

Watch a complimentary Deskware demo to discover more about its integration capabilities.

Who Is Deskware For?

Deskware caters to various industries and sectors, such as:

  • Information Technology (IT)

  • Government

  • Education

  • Healthcare

  • Retail

Is Deskware Right For You?

This solution is an excellent option for organizations that need a robust ticket management system without the intricacies or hidden fees associated with enterprise-grade packages. Its notable value lies in its 'pay-as-you-go-and-grow' model, which provides immediate access to advanced features like Asset Management and Two-Factor Authentication, rather than requiring costly upgrades. By integrating essential functionalities such as recurring tickets and knowledge base management into a user-friendly interface, Deskware enables teams to uphold high service standards while enhancing operational efficiency. For businesses in search of a scalable, secure, and mobile-friendly solution, this platform offers a clear route to improved customer support.

If you still have questions about Deskware and require expert guidance to make a well-informed choice, feel free to contact us at info@softwareseekers.com.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Comprehensive automation and workflow triggers
  • ✔ Includes asset and vendor management
  • ✔ Mobile app with signature capabilities

Cons

  • ✘ Reporting features can be overwhelming
  • ✘ Lack of public API availability

Price

Professional

$29.00

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The platform is primarily available in English.

No, Deskware software does not currently offer a public API.

The software integrates with several platforms, including Salesforce, Zapier, IT Glue, and Kaseya.

Businesses across various industries, including government, education, healthcare, retail, and IT, benefit from Deskware features.

In addition to a 14-day free trial, the platform offers Monthly ($29/agent) and Annual ($295/agent) plans. You can also request a personalized Deskware price quote now.

The software offers a knowledge base, fax, and phone support.

Yes, Deskware has a mobile app available for both iPhone and Android users.