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Desky Support

Desky Support brings together all customer inquiries and live chat interactions in a singular, user-friendly dashboard, enhancing agent productivity for quicker...

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Desky Support brings together all customer inquiries and live chat interactions in a singular, user-friendly dashboard, enhancing agent productivity for quicker...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Desky Support brings together all customer inquiries and live chat interactions in a singular, user-friendly dashboard, enhancing agent productivity for quicker resolutions. Although response times may lag during busy periods, its integrated multi-channel assistance and specialized mobile applications guarantee reliable and effective service.

Product Details

What Is Desky Support?

Desky Support is a customer service platform that can be accessed through web browsers and dedicated mobile applications for agents. It offers a straightforward yet powerful help desk solution tailored for growing startups and small to medium-sized enterprises. The built-in ticketing system ensures all customer inquiries are efficiently tracked, preventing any request from being overlooked. Additionally, its live chat feature provides instant customer support, which greatly enhances sales conversion rates and overall customer satisfaction. This efficient method reduces complexity and streamlines the support process for your team.

Desky Support Pricing

The cost of Desky Support varies depending on the selected plan and the number of agents needed by your team. It includes four subscription levels that cater to different business requirements:

  • Freelancer: $5/month

  • Startup: $19/month

  • Business: $39/month

  • Enterprise: $149/month

Request a customized pricing quote for Desky Support tailored to your business today!

Please note that pricing may change over time.

Desky Support Integrations

The software offers integration with various systems and platforms, including:

  • Slack software

  • Envato

  • Mattermost

Book a complimentary demo of Desky Support to discover more about its integration options.

Who Is Desky Support For?

This software is ideal for individuals seeking effective and straightforward customer service management. Typical users include:

  • Freelancers

  • Envato authors

  • Small businesses

Is Desky Support Right For You?

If you are in search of a support platform that simplifies customer service while growing alongside your business, Desky Support is a fantastic option. Its ticketing and live chat features address prevalent issues like lost emails and delayed responses. The software guarantees security, scalability, and compliance while also supporting custom domains and white labeling.

This solution is ideal for freelancers, small businesses, and online authors looking for a dependable, user-friendly, and effective customer service tool.

If you're still unsure whether Desky Support is the right choice for you, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Convert emails into tickets automatically for tracking
  • ✔ Mobile apps allow agents to support on the go
  • ✔ Multi-language support builds better customer relationship

Cons

  • ✘ Documentation gaps may hinder user workflows
  • ✘ Interface may seem dated and require updates

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Desky Support offers an API.

Desky Support provides assistance via live chat, email, FAQs, and articles to help users resolve issues efficiently.

The software is available in multi-language support, allowing users to customize the portal language for customers globally.

The software supports integration with multiple systems, including Slack, Envato, and Mattermost.

Desky Support offers four subscription tiers: Freelancer $5/month, Startup $19/month, Business $39/month, Enterprise $149/month. Get in touch for a personalized Desky Support price estimate.

Desky Support features make it ideal for freelancers, envato authors, and small businesses seeking simple and efficient customer service management.

Yes, Desky Support provides dedicated mobile applications for agents on both Android and iOS devices, allowing for on-the-go support.