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DialOnce

DialOnce enables businesses to enhance their customer support through intelligent agents powered by artificial intelligence. These agents assist users seamlessl...

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DialOnce enables businesses to enhance their customer support through intelligent agents powered by artificial intelligence. These agents assist users seamlessl...

Watch Demo Get Pricing
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Product Overview

DialOnce enables businesses to enhance their customer support through intelligent agents powered by artificial intelligence. These agents assist users seamlessly across various platforms, including chat, voice, and digital channels. Although intricate requests might necessitate human intervention, its omnichannel automation effectively simplifies everyday interactions. It proves to be a dependable solution for major organizations in sectors such as banking, insurance, transportation, and public services.

Product Details

What Is DialOnce?

DialOnce is an innovative software solution that utilizes AI agents to enhance customer service for various sectors, including banking, insurance, transportation, and public services. With its omnichannel AI agents and Visual IVR, it automates common customer interactions, recognizes when expert assistance is necessary, and seamlessly transfers context to human advisors. By employing DialOnce, organizations can streamline their customer journeys, decrease call volumes, and boost service efficiency while providing users with consistent, accessible, and tailored support across diverse channels.

DialOnce Pricing

The pricing structure for DialOnce begins at $0. This entry-level plan, referred to as Free, encompasses a conversational agent, model, documents, and a quota. The subsequent pricing tiers are as follows:

  • Starter: $300/month

  • Pro: $600/month

  • Enterprise: Custom pricing

Based on our estimates, the implementation expenses for DialOnce can range from $3,000 to $60,000 for system setup and integration with current platforms. Additional costs might include creating a knowledge base which could be between $5,000 and $30,000 and custom API or complex integrations starting at $25,000. These costs depend on the number of systems and workflows involved.

Request a tailored DialOnce pricing quote for your organization today!

Disclaimer: Pricing references are derived from publicly accessible third-party information and industry standards. Actual costs may differ.

DialOnce Integrations

This software is compatible with various systems and platforms including:

  • Mayday

  • SharePoint

  • Kiamo

  • Odigo

  • Genesys

Watch the DialOnce demo to discover more about its integration capabilities.

Who Is DialOnce For?

DialOnce is particularly well-suited for organizations spanning numerous industries and sectors such as:

  • Banking

  • Insurance

  • Transportation

  • Energy and utilities

  • Public services

  • Retail

  • Tourism

Is DialOnce Right For You?

This solution is ideal for large organizations within banking, insurance, transportation, social housing, and public services that are in search of scalable and secure AI-driven customer service. The omnichannel AI agents effectively manage routine requests while ensuring high-quality support. Trusted by clients such as RATP, Fnac Darty, Crédit Agricole Nord de France, and the Ministry of Health, DialOnce’s infrastructure hosted in France is certified ISO 27001 through Scaleway while maintaining reliability and enhancing customer satisfaction.

If you're still uncertain whether DialOnce meets your needs, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Handles high-volume customer requests efficiently
  • ✔ Provides real-time conversation context automatically
  • ✔ Reduces repetitive tasks for support teams

Cons

  • ✘ Limited reporting options might restrict decision‑making
  • ✘ Feature compatibility can vary across categories

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

DialOnce primarily supports English and French languages.

No, DialOnce does not offer a dedicated mobile app.

DialOnce features are used by organizations across industries and sectors, including insurance, transportation, energy and utilities, public services, retail, banking, and tourism.

DialOnce offers support through contact form and resource hub.

Yes, DialOnce offers an API.

The vendor offers four DialOnce price plans, including Free ($0), Starter ($300/month), Pro ($600/month), and Enterprise (Custom pricing). Get a detailed DialOnce cost breakdown tailored to your specific requirements.

DialOnce supports integration with multiple platforms, such as SharePoint, Kiamo, Mayday, Odigo, and Genesys.