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Drift Software

Drift empowers organizations to interact with their website visitors via instant messaging, enhancing communication and elevating customer service. Although tea...

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Drift empowers organizations to interact with their website visitors via instant messaging, enhancing communication and elevating customer service. Although tea...

Watch Demo Get Pricing
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Product Overview

Drift empowers organizations to interact with their website visitors via instant messaging, enhancing communication and elevating customer service. Although teams unfamiliar with live chat might need some time to adapt, its capacity to promptly and personally engage customers renders it an essential resource for boosting sales and providing support.

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Product Details

What Is Drift Software?

Overview

Drift is a conversational marketing platform that operates in the cloud, specifically tailored for B2B enterprises spanning multiple sectors, including sales, marketing, and customer support. This platform provides tools to boost customer interaction via real-time messaging, assisting businesses in fostering stronger connections and increasing revenue. By facilitating personalized and timely conversations, Drift tackles challenges such as slow response rates and poor lead management. Its AI-driven functionalities enhance the customer journey and optimize communication processes.

Drift Software Pricing

The cost of Drift varies based on the type of organization and specific requirements. Users can obtain pricing details for the plan that aligns best with their needs.

Drift Software Integrations

This software integrates effortlessly with a range of widely-used business applications, including:

  • HubSpot

  • Printfection

  • Zapier

  • Facebook Analytics

  • Google Analytics

  • Slack

  • Zoom

  • 6sense

  • Zendesk

  • WordPress

Watch a free Drift demo to discover more about its integration capabilities.

Who Is Drift Software For?

Drift is crafted for businesses of any size across diverse industries, including:

  • Computer software

  • IT

  • Human resources

  • Legal services

  • Media production

  • Design

  • Industrial engineering

Is Drift Software Right For You?

Utilized by leading companies around the globe, Drift enables teams to refine their sales processes while boosting customer satisfaction by turning conventional engagement into lively and effective interactions. With scalability and security in mind, Drift holds ISO 27001 and 27002 certifications, ensuring superior data protection.

If you need assistance in determining whether Drift suits your needs, please reach out to our support team at info@softwareseekers.com for valuable insights.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Excellent customer support
  • ✔ Easy to use and intuitive interface
  • ✔ Provides real-time valuable analytics
  • ✔ Helps sales teams stay organized
  • ✔ Useful mobile app

Cons

  • ✘ Occasional issues with chat service loading times
  • ✘ Lack of features for handling complex queries
  • ✘ Limited customization options for chatbots

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Drift software offers an API.

Drift software supports several languages including English, Japanese, Chinese, Polish, Korean and Hungarian.

Drift software integrates with Facebook Analytics, Google Analytics, HubSpot, Slack, 6sense, Zendesk, WordPress, Zoom and Zapier.

Yes, Drift software has a mobile app.

Drift software price depends on your business needs. Users can get pricing for a tailormade plan.

The typical users of Drift software are the IT, design and computer software industries.

Drift software offers chat, email, helpdesk, and Knowledge Base.