Easiware

star star star star star 0.0 (0 reviews) | Customer Service Software · Best Conversational Support Software

Simplify your service operations with Easiware's intuitive tools and robust analytics, ensuring meaningful customer satisfaction and efficient request handling.

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Product Overview

Easiware aims to streamline service operations by offering user-friendly and adaptable tools. Its strong points lie in its powerful analytics and automation features; however, it may fall short in scalability for larger organizations. In summary, Easiware fosters significant customer satisfaction by enabling centralized request management and providing contextual insights.

Product Details

What Is Easiware?

Easiware is a customer relationship management (CRM) platform hosted in the cloud, specifically designed for small to mid-sized businesses across various sectors such as retail, e-commerce, and cosmetics. Its main aim is to streamline customer service operations by providing user-friendly and customizable solutions for communication across multiple channels. Easiware tackles issues like disjointed customer interactions and ineffective service workflows, enabling teams to boost their efficiency and enhance customer satisfaction.

Easiware Pricing

Easiware offers two pricing packages:

Standard: 50€/per user/month
Tailor: custom quote

The cost of Easiware varies based on the type and requirements of your organization. Therefore, it is advisable to request a personalized price estimate tailored to your business.

Disclaimer: Prices may change.

Easiware Integrations

Easiware integrates smoothly with a variety of business applications, including:

Ringover
Twilio
X
Adobe Commerce
Shopify
Botmind
Smart Tribune

Consider watching a free demo of Easiware to discover more about its integration capabilities.

Who Is Easiware For?

This software caters to businesses of all sizes and spans various industries, including:

Food
Cosmetics
Retail
E-commerce
Media
Public sector
Real estate

Is Easiware Right For You?

Easiware is recognized for its emphasis on operational simplicity and tailored support, making it a top CRM choice for businesses aiming to centralize and optimize their customer service processes. With a customer-centric approach, it serves as an effective tool for enhancing service quality and engagement while offering a scalable and secure solution.

If you still have questions about Easiware software, feel free to reach out to our support team at info@softwareseekers.com for expert help with any inquiries you may have.

Customer Service Software Features

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Pros & Cons

Pros

checkEfficient handling of customer claims

checkCentralization of communication channels

checkFacilitates daily performance reporting

checkCustomizable response templates

checkSimplified training and onboarding process

Cons

closeSome functionalities are not modifiable or adaptable, according to some software users

closeSome developments require integrator intervention

closeInability to respond to emails from certain marketplaces

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Frequently Asked Questions

No, Easiware doesn’t provide an API.

Easiware supports English and French languages.

Easiware integrates with Twilio, X, Shopify, Adobe Commerce, Shipup, DeepLink, and many other apps.

No, Easiware does not have a mobile app.

The Easiware price starts at 50€/per user/month for the Standard plan alongside a Tailored plan.

The typical users of Easiware are those in the retail, media, food, e-commerce, cosmetics, and real estate industries.

Easiware offers support through phone, email, helpdesk, a knowledge base, and training courses.

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