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Easiware

Easiware aims to streamline service operations by offering user-friendly and adaptable tools. Its strong points lie in its powerful analytics and automation fea...

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Easiware aims to streamline service operations by offering user-friendly and adaptable tools. Its strong points lie in its powerful analytics and automation fea...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Easiware aims to streamline service operations by offering user-friendly and adaptable tools. Its strong points lie in its powerful analytics and automation features; however, it may fall short in scalability for larger organizations. In summary, Easiware fosters significant customer satisfaction by enabling centralized request management and providing contextual insights.

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Product Details

What Is Easiware?

Easiware is a customer relationship management (CRM) platform hosted in the cloud, specifically designed for small to mid-sized businesses across various sectors such as retail, e-commerce, and cosmetics. Its main aim is to streamline customer service operations by providing user-friendly and customizable solutions for communication across multiple channels. Easiware tackles issues like disjointed customer interactions and ineffective service workflows, enabling teams to boost their efficiency and enhance customer satisfaction.

Easiware Pricing

Easiware offers two pricing packages:

  • Standard: 50€/per user/month

  • Tailor: custom quote

The cost of Easiware varies based on the type and requirements of your organization. Therefore, it is advisable to request a personalized price estimate tailored to your business.

Disclaimer: Prices may change.

Easiware Integrations

Easiware integrates smoothly with a variety of business applications, including:

  • Ringover

  • Twilio

  • X

  • Adobe Commerce

  • Shopify

  • Botmind

  • Smart Tribune

Consider watching a free demo of Easiware to discover more about its integration capabilities.

Who Is Easiware For?

This software caters to businesses of all sizes and spans various industries, including:

  • Food

  • Cosmetics

  • Retail

  • E-commerce

  • Media

  • Public sector

  • Real estate

Is Easiware Right For You?

Easiware is recognized for its emphasis on operational simplicity and tailored support, making it a top CRM choice for businesses aiming to centralize and optimize their customer service processes. With a customer-centric approach, it serves as an effective tool for enhancing service quality and engagement while offering a scalable and secure solution.

If you still have questions about Easiware software, feel free to reach out to our support team at info@softwareseekers.com for expert help with any inquiries you may have.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✔ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✘ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Efficient handling of customer claims
  • ✔ Centralization of communication channels
  • ✔ Facilitates daily performance reporting
  • ✔ Customizable response templates
  • ✔ Simplified training and onboarding process

Cons

  • ✘ Some functionalities are not modifiable or adaptable, according to some software users
  • ✘ Some developments require integrator intervention
  • ✘ Inability to respond to emails from certain marketplaces

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

No, Easiware doesn’t provide an API.

Easiware supports English and French languages.

Easiware integrates with Twilio, X, Shopify, Adobe Commerce, Shipup, DeepLink, and many other apps.

No, Easiware does not have a mobile app.

The Easiware price starts at 50€/per user/month for the Standard plan alongside a Tailored plan.

The typical users of Easiware are those in the retail, media, food, e-commerce, cosmetics, and real estate industries.

Easiware offers support through phone, email, helpdesk, a knowledge base, and training courses.