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Eckoh

Eckoh provides secure solutions for customer engagement, assisting businesses in safeguarding sensitive information across both voice and digital platforms. The...

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Eckoh provides secure solutions for customer engagement, assisting businesses in safeguarding sensitive information across both voice and digital platforms. The...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Eckoh provides secure solutions for customer engagement, assisting businesses in safeguarding sensitive information across both voice and digital platforms. They ensure adherence to payment card industry data security standards (PCI DSS). While the initial setup may present some challenges, their system-agnostic tools, real-time data masking capabilities, and expertise in hybrid contact centers position Eckoh as a trustworthy ally for managing scalable and compliant customer interactions.

Product Details

What Is Eckoh?

Eckoh specializes in providing secure solutions for customer engagement, aimed at assisting businesses in safeguarding sensitive payment information and personal data across various channels such as voice, chat, and digital platforms. Their secure engagement suite is designed to help contact centers bridge security gaps while adhering to stringent compliance standards. The platform is well-suited for hybrid work settings and boosts agent productivity with system-agnostic tools. Ideal for enterprises facing intricate compliance requirements, Eckoh ensures adaptable deployment while enhancing customer trust and operational oversight.

What Is Eckoh Best For?

Eckoh offers secure payment solutions that empower contact centers to mitigate fraud and comply with regulatory requirements across both voice and digital avenues. Its tools facilitate secure transactions without interrupting existing systems. As a provider and operator, Eckoh brings valuable real-world knowledge to the table. It plays a crucial role in protecting cardholder information, ensuring PCI DSS compliance, and securing interactions across multiple channels.

Eckoh Pricing

The company does not publicly disclose its pricing structure. Organizations interested in Eckoh's pricing options can request a personalized estimate tailored to their specific security and compliance requirements.

Eckoh Integrations

The software is compatible with a variety of systems and platforms, such as:

  • AWS

  • Avaya

  • Azure

  • Stripe

  • Amazon Connect software

  • Zoom

Watch the Eckoh demo to discover more about its integration capabilities.

Who Is Eckoh For?

The Eckoh software is well-suited for a diverse array of industries and sectors, including:

  • Retail and hospitality

  • Banking and insurance

  • Energy and utilities

  • Healthcare

  • Telecoms and media

  • Public sector

Is Eckoh Right For You?

If your organization is in search of a reliable partner to enhance the security of customer interactions while adhering to industry regulations, Eckoh presents a solution rooted in both experience and innovation. The company boasts decades of expertise in refining how businesses manage risks within evolving contact center landscapes.

Supported by Bridgepoint, Eckoh continues to broaden its capabilities through strategic investments and product enhancements. Its patented technologies assist businesses in streamlining their engagement strategies while adjusting to changes in consumer expectations and regulatory demands.

If you still have questions regarding whether Eckoh is the perfect match for your needs, feel free to reach out to our customer support team at info@softwareseekers.com.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ ChatGuard enables secure payments inside chat
  • ✔ Visual IVR helps improve first-call resolution rates
  • ✔ It protects personal data by masking PII across channels

Cons

  • ✘ Filtering is somehow complex and often misses the expected search results
  • ✘ Integration setup may require technical support

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes! Eckoh supports API integration for secure data exchange.

Eckoh offers tailored pricing options to suit specific security and compliance requirements. Get a personalized Eckoh cost quote today!

It offers support via phone, email, and knowledge hub.

The platform is used by enterprises in the retail, banking, healthcare, telecom, insurance, energy, and public sectors.

Eckoh integrates with multiple platforms like AWS, Avaya, Azure, Stripe, Amazon Connect, and Zoom.

No, it does not offer a dedicated mobile app.

The platform offers support in the English language.