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eDesk

eDesk is a customer service solution tailored for eCommerce. It brings together messages from various marketplaces and stores, providing order context to help a...

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eDesk is a customer service solution tailored for eCommerce. It brings together messages from various marketplaces and stores, providing order context to help a...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

eDesk is a customer service solution tailored for eCommerce. It brings together messages from various marketplaces and stores, providing order context to help agents respond more swiftly while adhering to service level agreements (SLAs). While some feedback indicates that the quality of translations may vary, features such as the Smart Inbox, AI assistance, and comprehensive reporting tools enhance the efficiency of support operations in the present day.

Product Details

What Is eDesk?

eDesk was established to assist online retailers in efficiently managing customer interactions on a larger scale. This software merges ticketing functionality with relevant commerce details. Teams can handle inquiries through a centralized inbox, access customer and order histories for each ticket, and leverage AI-generated summaries and suggested responses to minimize response times. These capabilities are crafted for prompt and precise solutions in high-demand support settings while maintaining oversight of agent performance and customer satisfaction.

eDesk Pricing

The pricing structure for eDesk features several tiered plans billed monthly, including one agent at no extra cost with an additional charge for each subsequent agent:

  • Essential: $49 per agent per month

  • Growth: $115 per agent per month

  • Professional: $149 per agent per month

  • Enterprise: Custom pricing available

You can request a tailored estimate for eDesk costs.

Please note that pricing may change.

eDesk Integrations

This software is compatible with various systems and platforms, including:

  • Amazon

  • eBay

  • Shopify software

  • Walmart

  • WooCommerce

  • Magento

  • Rithum

Watch the eDesk demo to discover more about its integration capabilities.

Who Is eDesk For?

eDesk caters to a diverse array of industries and sectors, such as:

  • Marketplaces

  • D2C (Direct-to-Consumer) and retail

  • Tracking and shipping services

  • Management and automation solutions

Is eDesk Right For You?

If your support team operates across various marketplaces as well as an online store, eDesk is designed to meet the demands of strict response timelines and order-related discussions. Its Smart Inbox has earned accolades including the Business Intelligence Group Customer Service Excellence Award (Technology of the Year) and the Deloitte Fast 50’s Innovative New Technology Award, enhancing trust in the platform's reliability. Concentrate your assessment on how effectively eDesk consolidates marketplace communications. Additionally, evaluate whether its automation features help decrease handling times while keeping order details visible under SLA constraints.

If you're still uncertain about whether eDesk is suitable for your needs, reach out to our customer support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ All channels in one inbox
  • ✔ Fast, helpful support team responses
  • ✔ Reporting clarifies team performance quickly

Cons

  • ✘ Translation quality can be inconsistent
  • ✘ Tickets may auto-move between status boxes

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, eDesk does offer an API.

Yes, eDesk has a mobile app, and it is available for both iOS and Android.

eDesk’s interface supports English, French, German, Italian, and Spanish.

eDesk offers support via help center, webinars, video resources and live chat.

eDesk integrates with common eCommerce channels and platforms, including Shopify, WooCommerce, Magento, Rithum, Walmart, eBay, and Amazon.

eDesk uses tiered plans that range from $39/agent/month - $119/agent/month. Request a personalized eDesk price estimate.

Typically eDesk is used in marketplaces, D2C and retail, tracking and shipping, and management and automation.