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EdgeTier

EdgeTier empowers contact centers by providing access to valuable customer insights through its integrated tools for anomaly detection, agent assistance, and qu...

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EdgeTier empowers contact centers by providing access to valuable customer insights through its integrated tools for anomaly detection, agent assistance, and qu...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

EdgeTier empowers contact centers by providing access to valuable customer insights through its integrated tools for anomaly detection, agent assistance, and quality assurance. Although the sophisticated filtering capabilities might require some time to learn, the platform streamlines issue identification and enhances agent workflows, making it a dependable option.

Product Details

What Is EdgeTier?

EdgeTier is a platform focused on conversational intelligence, specifically designed for leaders, managers, and agents in contact centers. It aims to streamline the process of identifying anomalies, coaching personnel, and overseeing support quality. With its robust set of tools, users can pinpoint emerging challenges, evaluate customer sentiment, draft responses for agents, track performance metrics, and organize interaction data effectively.

The primary features empower users to maintain proactive support operations and automate repetitive tasks, allowing them to concentrate on enhancing the customer experience.

EdgeTier Pricing

The pricing for EdgeTier is customized to meet the unique requirements of each organization. Reach out today to obtain a personalized quote for EdgeTier tailored to your business!

EdgeTier Integrations

EdgeTier offers integration capabilities with various platforms and services, including:

  • Salesforce

  • Zendesk suite

  • LivePerson

  • Intercom

  • Five9 software

Check out a free demo of EdgeTier to discover more about its integration possibilities.

Who Is EdgeTier For?

This software caters to a wide array of industries and sectors, such as:

  • Retail

  • Travel

  • Utilities

  • Fintech

  • Insurance

Is EdgeTier Right For You?

EdgeTier is well-suited for businesses looking to organize their contact center data and automate routine oversight. The platform merges proactive detection with agent support, assisting leaders, managers, and large teams in enhancing operational efficiency and nurturing customer relationships. EdgeTier ensures the security of customer data through encryption and holds ISO 27001 certification, thereby adhering to GDPR compliance.

Still have questions about EdgeTier? Reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Enabling effective communication between agents and supervisors
  • ✔ Implements AI solutions for customer and agent experience
  • ✔ Helps conduct better reviews for the customer support team
  • ✔ Allows clear checking of agent performance

Cons

  • ✘ Potential for improvement in the data extraction process to Excel
  • ✘ Accessibility of custom reports could be made easier
  • ✘ A more complex product name history can be beneficial

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, the vendor provides an API.

EdgeTier features are designed for businesses in industries and sectors like travel, retail, insurance, utilities, and fintech.

The platform currently supports the English language.

The vendor offers customized pricing plans, depending on the unique requirements of businesses. Request a customized EdgeTier price quote for your business today!

Information regarding a dedicated mobile app has not been specified by the vendor.

The platform integrates various software and services including Intercom, Salesforce, LivePerson, Five9, and Zendesk suite.

The platform provides support through phone and email.