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eGain Chat

eGain Chat empowers organizations to connect agents with customers instantaneously via text, audio, and video, all driven by artificial intelligence and a compr...

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eGain Chat empowers organizations to connect agents with customers instantaneously via text, audio, and video, all driven by artificial intelligence and a compr...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

eGain Chat empowers organizations to connect agents with customers instantaneously via text, audio, and video, all driven by artificial intelligence and a comprehensive knowledge repository. Although it necessitates integration with an extensive knowledge framework, GenAI formulates responses to boost efficiency. This dependable solution is specifically designed for extensive customer engagement hubs.

Product Details

What Is eGain Chat?

eGain Chat is an advanced AI-driven feature within the eGain Conversation Hub, built on a cutting-edge, modular framework. This platform is tailored specifically for extensive customer service operations in large enterprises, particularly in regulated sectors such as banking, government, and healthcare. It provides a full suite of digital engagement tools, enabling agents to handle secure interactions with customers through various channels, including messaging and co-browsing sessions. The key advantage of eGain Chat is its ability to deliver consistent, knowledge-based responses that enhance accuracy and boost overall team performance.

eGain Chat Pricing

The starting price for eGain Chat is $25 per user each month. Get in touch today for a customized pricing quote tailored to your business needs!

Note: Pricing may vary.

eGain Chat Integrations

This software seamlessly integrates with a variety of systems and platforms, including:

  • Apple Business Chat

  • Facebook Messenger

  • WhatsApp

  • BYOB

Watch the eGain Chat demo to discover more about its integration capabilities.

Who Is eGain Chat For?

eGain Chat is well-suited for numerous industries and sectors, such as:

  • Banking

  • Credit unions

  • Financial services

  • Healthcare

  • Manufacturing

  • Retail

  • Telecom

Is eGain Chat Right For You?

If you seek a secure, AI-enhanced solution for delivering real-time customer support across multiple channels, then eGain Chat may be the perfect option for you. It empowers businesses to manage web chats, messaging, audio, video, and co-browsing interactions effectively—providing customers with quick, reliable support while offering agents a unified context to resolve issues. Recognized as the top choice in the Gartner Critical Capabilities report for customer engagement centers, it scales efficiently from small support teams to large enterprises. It guarantees compliant communication and integrates with the entire eGain Conversation Hub suite for seamless omnichannel service worldwide.

If you're still uncertain whether eGain Chat fits your needs, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Supports chat, audio, and video channels
  • ✔ Real-time responses boost customer satisfaction
  • ✔ Unified chat and customer history view

Cons

  • ✘ Limited widget customization options
  • ✘ Some integrations require technical setup

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, eGain Chat offers an API.

Yes, eGain Chat offers a dedicated mobile app.

eGain Chat primarily supports the English language.

eGain Chat price starts at $25/user/month. Get a detailed eGain Chat cost breakdown tailored to your specific requirements.

eGain Chat integrates with various third-party applications, such as WhatsApp, Facebook Messenger, and Apple Business Chat.

eGain Chat offers support through contact forms.

eGain Chat features are used by organizations across industries and sectors, including banking, healthcare, finance. And retail.