eKomi

star star star star star 0.0 (0 reviews) | Customer Service Software · Customer Communications Tools

Boost your brand credibility with eKomi's verified customer feedback management, driving more Google traffic and enhancing your seller ratings.

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Product Overview

eKomi is designed to enhance customer interactions and facilitate the generation of seller ratings. While smaller enterprises may perceive the features aimed at larger businesses as overwhelming, the boost in Google traffic justifies the cost. In summary, its rigorous verification processes uphold data accuracy and strengthen brand trust, positioning it as an attractive option for managing feedback.

Product Details

What Is eKomi?

eKomi functions as a sophisticated feedback management system designed to capture authentic customer opinions through transaction-based reviews. This platform allows businesses to automate the gathering of ratings via email or SMS, resulting in high engagement rates concerning customer service interactions. With a dedicated review moderation team available around the clock, the software effectively filters out non-compliant submissions, enabling support teams to focus on real issues. This comprehensive strategy from eKomi addresses the challenge of fraudulent reviews while assisting companies of all sizes in enhancing their service quality.

eKomi Pricing

Alongside its certification badge available for as low as $49 per month, eKomi offers three customizable plans:

Growth
Enterprise
White-Label

You can also take advantage of a 30-day free trial and request a tailored pricing quote for your business needs.

Note: Pricing may change over time.

eKomi Integrations

The software is compatible with various platforms, including:

Shopify software
WooCommerce
Magento
WhatsApp

Watch a complimentary eKomi demo to delve into its integration options thoroughly.

Who Is eKomi For?

eKomi is suitable for a diverse array of sectors, such as:

Insurance
E-commerce
Automotive
Travel and hospitality
Retail and services

Is eKomi Right For You?

If your organization seeks to enhance its customer service through verified feedback, eKomi is an outstanding solution. Its rigorous transaction-based verification sets it apart from open review platforms, making it particularly valuable for companies facing challenges with fake reviews. The platform emphasizes security, complies with GDPR regulations, and provides scalability for larger enterprises. As an official Google Partner, eKomi is trusted by leading global brands like AXA, CHECK24, and MyPure, converting their customer feedback into actionable enhancements in service.

If you're still uncertain about eKomi, reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkIts transaction-based verification ensures authentic reviews

checkSupports multiple data collection channels

checkSyndicates reviews to major search engines

Cons

closeIts advanced reporting features could be optimized further

closeIts manual moderation process can sometimes delay publishing

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Frequently Asked Questions

eKomi integrates with different third-party platforms, such as Shopify, WooCommerce, Magento, and WhatsApp.

eKomi is primarily available in English.

Yes, eKomi offers an API.

Yes, eKomi offers a mobile app.

The typical users of eKomi features come from various industries, including insurance, e-commerce, automotive, travel and hospitality, and retail and services.

Besides its certification badge cost starting at $49/month, the eKomi price ranges across the following three custom plans: Growth, Enterprise, and White-Label. Request a personalized eKomi pricing quote for your business.

eKomi software provides support through a dedicated account manager, phone, email, and a knowledge base.

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