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eKomi

eKomi is designed to enhance customer interactions and facilitate the generation of seller ratings. While smaller enterprises may perceive the features aimed at...

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eKomi is designed to enhance customer interactions and facilitate the generation of seller ratings. While smaller enterprises may perceive the features aimed at...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

eKomi is designed to enhance customer interactions and facilitate the generation of seller ratings. While smaller enterprises may perceive the features aimed at larger businesses as overwhelming, the boost in Google traffic justifies the cost. In summary, its rigorous verification processes uphold data accuracy and strengthen brand trust, positioning it as an attractive option for managing feedback.

Product Details

What Is eKomi?

eKomi functions as a sophisticated feedback management system designed to capture authentic customer opinions through transaction-based reviews. This platform allows businesses to automate the gathering of ratings via email or SMS, resulting in high engagement rates concerning customer service interactions. With a dedicated review moderation team available around the clock, the software effectively filters out non-compliant submissions, enabling support teams to focus on real issues. This comprehensive strategy from eKomi addresses the challenge of fraudulent reviews while assisting companies of all sizes in enhancing their service quality.

eKomi Pricing

Alongside its certification badge available for as low as $49 per month, eKomi offers three customizable plans:

  • Growth

  • Enterprise

  • White-Label

You can also take advantage of a 30-day free trial and request a tailored pricing quote for your business needs.

Note: Pricing may change over time.

eKomi Integrations

The software is compatible with various platforms, including:

  • Shopify software

  • WooCommerce

  • Magento

  • WhatsApp

Watch a complimentary eKomi demo to delve into its integration options thoroughly.

Who Is eKomi For?

eKomi is suitable for a diverse array of sectors, such as:

  • Insurance

  • E-commerce

  • Automotive

  • Travel and hospitality

  • Retail and services

Is eKomi Right For You?

If your organization seeks to enhance its customer service through verified feedback, eKomi is an outstanding solution. Its rigorous transaction-based verification sets it apart from open review platforms, making it particularly valuable for companies facing challenges with fake reviews. The platform emphasizes security, complies with GDPR regulations, and provides scalability for larger enterprises. As an official Google Partner, eKomi is trusted by leading global brands like AXA, CHECK24, and MyPure, converting their customer feedback into actionable enhancements in service.

If you're still uncertain about eKomi, reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Its transaction-based verification ensures authentic reviews
  • ✔ Supports multiple data collection channels
  • ✔ Syndicates reviews to major search engines

Cons

  • ✘ Its advanced reporting features could be optimized further
  • ✘ Its manual moderation process can sometimes delay publishing

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

eKomi integrates with different third-party platforms, such as Shopify, WooCommerce, Magento, and WhatsApp.

eKomi is primarily available in English.

Yes, eKomi offers an API.

Yes, eKomi offers a mobile app.

The typical users of eKomi features come from various industries, including insurance, e-commerce, automotive, travel and hospitality, and retail and services.

Besides its certification badge cost starting at $49/month, the eKomi price ranges across the following three custom plans: Growth, Enterprise, and White-Label. Request a personalized eKomi pricing quote for your business.

eKomi software provides support through a dedicated account manager, phone, email, and a knowledge base.